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- Tasks: Provide excellent service to guests through phone and email during the booking process.
- Company: Join Motel One, a friendly and supportive team creating a home away from home.
- Benefits: Enjoy a vibrant work environment with opportunities for personal growth and development.
- Why this job: Be part of a dynamic team in the exciting hotel industry, making guests feel welcome.
- Qualifications: No experience necessary; just bring your passion for hospitality and great communication skills.
- Other info: Work in a collaborative atmosphere where your personality and hosting skills shine.
The predicted salary is between 988 - 1219 £ per month.
Our heart beats turquoise. Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees.
We create a home away from home for our guests with our shared passion for modern design and high‑quality service. Our more than 95 hotels in 13 countries impress with exclusive design, high service standards and first‑class inner‑city locations at an attractive price. As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.
As a friendly voice on the phone or amicable contact by email, you will provide our guests with excellent service, starting with the booking process. Your duties will also include the following:
- Reviewing and processing bookings, overbookings and options
- Maintaining OPERA Cloud, as well as our electronic bookings systems
- Generating and verifying invoices (debtors and creditors) in line with our pricing policy
- Handling deposits and monitoring timely incoming payments
- Assisting both the Sales and Front Office team at peak times
Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/customer call centre industry or be looking for a change of career
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have excellent manners, as well as a solid command of (written and spoken) English
- Be a team player and willing to provide assistance across departments – we achieve our results together
Reservations Agent in Glasgow employer: Motel One Group
Contact Detail:
Motel One Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent in Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, check out Motel One's vibe online. Understanding their turquoise heart and team spirit will help you connect during your chat.
✨Tip Number 2
Practice your phone skills! As a Reservations Agent, you'll be the friendly voice for guests. Try role-playing with a mate to nail that warm, welcoming tone they’ll love.
✨Tip Number 3
Show off your teamwork! Be ready to share examples of how you've collaborated in past roles. They want to see that you can jump in and support your colleagues when things get busy.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the Motel One family right from the start.
We think you need these skills to ace Reservations Agent in Glasgow
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your true self shine through! We want to see your personality and passion for the hotel industry. Don’t be afraid to share why you love hospitality and how you connect with guests.
Tailor Your Application: Make sure to customise your application for the Reservations Agent role. Highlight any relevant experience in customer service or the hotel trade, and mention specific skills that align with what we’re looking for. It shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate a well-structured application that’s easy to read, so make sure your key points stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Motel One!
How to prepare for a job interview at Motel One Group
✨Know Your Stuff
Before the interview, make sure you understand Motel One's values and what makes them unique. Familiarise yourself with their design philosophy and service standards. This will help you connect your own experiences to their mission during the conversation.
✨Show Off Your Personality
Since personality is a priority for this role, be yourself! Share stories that highlight your hosting skills and customer service experience. Let your enthusiasm for the hotel industry shine through; it’s all about making a genuine connection.
✨Prepare for Common Questions
Think about questions related to handling bookings, managing overbookings, and working under pressure. Prepare specific examples from your past experiences that demonstrate your problem-solving skills and ability to work as part of a team.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the company and the role. You might ask about team dynamics or how they support career development. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.