At a Glance
- Tasks: Lead the Front Office & Reservations team, ensuring exceptional guest experiences.
- Company: Join The Cloud One, a vibrant hotel brand celebrating individuality and creativity.
- Benefits: Exciting projects, career development, and a dynamic work environment in London.
- Other info: Opportunity to grow within an award-winning hotel group.
- Why this job: Be part of a unique hotel experience and make a real impact on guest satisfaction.
- Qualifications: Experience in hospitality, excellent hosting skills, and a passion for service.
The predicted salary is between 35000 - 45000 € per year.
Company Description
You create experiences for our guests. As an employer, we create experiences for you. At The Cloud One hotels, every day is unique. Never the same-same, always excitingly different. This is a place where individuality is celebrated, creativity is encouraged and people are at the heart of everything we do. We are locally rooted, connected to the city, its culture and its energy - and we bring that spirit into every guest experience. Now we are bringing The Cloud One to the UK for the very first time.
Job Description
We are looking for an experienced and highly motivated Front Office & Reservations Manager for a 196-rooms hotel located at a vibrant location in London and offering a lot of exciting projects to be involved in! The hotel is part of the award-winning German-based Motel One Group. Join our team and grab this unique opportunity!
- From the initial reservation to the farewell at the front desk, looking after our guests in a professional manner is of utmost importance to you and your team.
- You coordinate and lead the Front Office & Reservations Department, and also take care of leading by example - ensuring shifts flexibility (Mondays to Sundays, expected cover of early, middle, late, nights shift when required), supporting your team during peak times and with their development, taking ownership of the shift and guaranteeing duty management.
- Checking in guests, as well as taking and processing bookings, including reviewing bookings, overbookings and options.
- Producing duty rosters and holiday schedules.
- Monitoring costs and the accommodation revenue budget.
- Implementing and maintaining the internal Cloud One quality management system.
- Conducting internal coaching and cross-trainings, as well as organising development training courses for Front Office & Reservations staff.
Qualifications
Do you have a great personality and excellent hosting skills? Then you will fit in here! Because these are our priority. You will also:
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/customer call centre industry or be looking for a change of career.
- Enjoy developing employees – management experience is beneficial.
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry.
- Be open and communicative and have excellent manners, as well as a solid command of (written and spoken) English.
- Be a team player and willing to provide assistance across departments – we achieve our results together.
- Bonus skill: having dealt with a rebranding project already!
Front Office & Reservations Manager employer: Motel One Group
At The Cloud One hotels, we pride ourselves on creating a vibrant and inclusive work environment where individuality and creativity thrive. As a Front Office & Reservations Manager in our new London location, you will enjoy a dynamic culture that values employee development and offers exciting projects to engage with. Join us to be part of a team that is dedicated to delivering exceptional guest experiences while fostering your professional growth in the heart of one of the world's most energetic cities.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office & Reservations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Front Office & Reservations Manager role at a fab hotel!
✨Tip Number 2
Get social! Follow The Cloud One hotels on social media and engage with their posts. This not only shows your interest but also helps you stay updated on any job openings or events they might be hosting.
✨Tip Number 3
Prepare for interviews by practising common questions specific to the hotel industry. Think about how you would handle guest complaints or manage a busy front desk. We want you to shine when it comes to showcasing your skills!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of The Cloud One family. Let’s make that dream job happen!
We think you need these skills to ace Front Office & Reservations Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to customise your CV and cover letter for the Front Office & Reservations Manager role. Highlight your relevant experience and skills that match what we’re looking for, especially in guest relations and team leadership.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the heart of your qualifications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Cloud One hotels!
How to prepare for a job interview at Motel One Group
✨Know the Company Culture
Before your interview, dive into The Cloud One's values and culture. Understand how they celebrate individuality and creativity. This will help you align your answers with their ethos and show that you're a great fit for their team.
✨Showcase Your Hosting Skills
As a Front Office & Reservations Manager, your hosting skills are crucial. Prepare examples from your past experiences where you went above and beyond for guests. Highlighting these moments will demonstrate your passion for exceptional service.
✨Be Ready to Discuss Team Development
Since developing employees is a priority, come prepared with ideas on how you would support your team’s growth. Share specific strategies or training methods you've used in the past to foster a positive learning environment.
✨Flexibility is Key
The role requires shift flexibility, so be ready to discuss your availability and willingness to adapt. Mention any previous experiences where you successfully managed varying schedules or peak times, showcasing your ability to lead by example.
