At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a smooth check-in/check-out experience.
- Company: Join Motel One, where we create a home away from home for our guests.
- Benefits: Enjoy a supportive team environment and opportunities for career growth.
- Other info: Fixed-term role from July to December 2025, perfect for gaining valuable experience.
- Why this job: Be part of a dynamic team in a stylish hotel setting with a passion for service.
- Qualifications: Experience in hospitality or a desire to start a career in the hotel industry.
The predicted salary is between 20000 - 25000 £ per year.
Our heart beats turquoise. Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees. We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our more than 80 hotels in 12 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price. As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.
The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure.
Responsibilities:- Looking after our guests, including check-in and check-out
- Reviewing and processing bookings, overbookings and options
- Invoicing, including managing payments, as well as cash transactions and cashing up
- Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails)
- Gaining interdepartmental insights into new areas of activity by working in our multicultural teams
This role is offered on a fixed-term basis from July - December 2025.
Qualifications:- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of career
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have a solid command of English
- Be a team player and willing to provide assistance across departments – we achieve our results together
Front Office Agent employer: Motel One Group
Motel One is an exceptional employer that fosters a warm and inclusive work environment, where every team member is valued and supported. With opportunities for personal and professional growth, employees can thrive in a dynamic setting that prioritises high-quality service and modern design. Located in prime city centres across Europe, working at Motel One not only offers a chance to be part of a pioneering budget design concept but also allows you to create memorable experiences for guests in a vibrant and collaborative atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Agent
✨Tip Number 1
Get to know the company culture! Before your interview, check out Motel One's vibe online. Understanding their values and how they treat guests can help you connect during your chat.
✨Tip Number 2
Practice your hosting skills! Since this role is all about guest care, think of examples from your past experiences where you went above and beyond for someone. Share these stories to show you're a perfect fit!
✨Tip Number 3
Be ready to ask questions! When you get the chance, ask about team dynamics or how they handle busy periods. This shows you're genuinely interested in being part of their team and not just any job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Motel One family right from the start!
We think you need these skills to ace Front Office Agent
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your true self shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to customise your application for the Front Office Agent role. Highlight your relevant experience in the hotel industry and any specific skills that match what we’re looking for. It shows us you’ve done your homework!
Keep It Clear and Concise:We appreciate a straightforward approach. Keep your application clear and to the point, focusing on your key experiences and skills. This makes it easier for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Motel One Group
✨Know the Company Culture
Before your interview, take some time to understand Motel One's culture. They value a friendly and supportive environment, so think about how you can demonstrate your ability to fit in with their team-oriented approach.
✨Showcase Your Hospitality Skills
As a Front Office Agent, your role revolves around guest care. Prepare examples from your past experiences where you provided excellent service or resolved issues effectively. This will show your passion for the hotel industry and your commitment to quality.
✨Be Ready for Teamwork Questions
Motel One emphasises teamwork, so expect questions about how you work with others. Think of specific instances where you collaborated successfully with colleagues or helped out in different departments, as this aligns with their values.
✨Practice Your Communication Skills
Since the role requires strong communication, practice speaking clearly and confidently about your experiences. You might even want to do a mock interview with a friend to get comfortable discussing your background and skills in English.
