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- Tasks: Welcome guests, manage bookings, and ensure a smooth check-in and check-out experience.
- Company: Join Motel One, where we create a home away from home with a supportive team.
- Benefits: Enjoy competitive pay, travel discounts, bonuses, and a focus on your wellbeing.
- Why this job: Be part of a friendly team and make a real impact on guest experiences.
- Qualifications: No experience needed; just bring your passion for hospitality and teamwork.
- Other info: Access to training programmes and career growth opportunities in a vibrant environment.
Company Description
Our heart beats turquoise. Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees. We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our more than 100 hotels in 12 countries impress with exclusive design, high service standards and first‑class inner‑city locations at an attractive price. As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.
Job Description
The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure. Your duties will also include the following:
- Looking after our guests, including check-in and check-out
- Reviewing and processing bookings, overbookings and options
- Invoicing, including managing payments, as well as cash transactions and cashing up
- Organisational and administrative tasks in both our front and back office (e.g. managing no‑shows, answering emails)
- Gaining interdepartmental insights into new areas of activity by working in our multicultural teams
Qualifications
Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of career
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have a solid command of English
- Be a team player and willing to provide assistance across departments – we achieve our results together
Additional Information
We value our people and reward their dedication with a competitive benefits package. As a Motel One team member, you’ll enjoy staff accommodation rates at over 100 hotels across Europe, making it easy and affordable to travel. You’ll also have the opportunity to take part in our bonus scheme, where you can earn up to £4,000 per year based on guest satisfaction reviews – a recognition of the great service you and your team deliver every day. Alongside this, we provide uniforms, shift allowances, and a range of perks designed to support your wellbeing and work‑life balance. Most importantly, you’ll be part of a friendly, professional team in a company that genuinely cares about its employees.
Please note from the 1st April there will be a salary increase.
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Front Office Agent employer: Motel One Group
Contact Detail:
Motel One Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Agent
✨Tip Number 1
Get to know the company culture! Before your interview, check out Motel One's vibe online. Understanding their values and how they treat their guests can help you connect during your chat.
✨Tip Number 2
Practice your hosting skills! Since personality is key for this role, think of examples from your past experiences where you’ve gone above and beyond for someone. This will show you’re a perfect fit for their team.
✨Tip Number 3
Be ready to showcase your teamwork! Motel One loves a collaborative spirit, so come prepared with stories that highlight how you’ve worked well with others in previous roles or projects.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Motel One family.
We think you need these skills to ace Front Office Agent
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to customise your CV and cover letter for the Front Office Agent role. Highlight your relevant experience in the hotel industry and any skills that match what we’re looking for, like your hosting abilities and teamwork spirit.
Showcase Your Skills: Don’t just list your previous jobs; explain how your experiences have prepared you for this role. Talk about specific situations where you’ve provided excellent service or handled challenges, as this will help us see your potential.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Motel One Group
✨Know the Company Culture
Before your interview, take some time to understand Motel One's culture. They value a friendly and supportive environment, so think about how you can demonstrate your personality and hosting skills during the interview. Share experiences that highlight your ability to create a welcoming atmosphere for guests.
✨Showcase Your Customer Service Skills
As a Front Office Agent, your role revolves around guest care. Prepare specific examples of how you've handled customer interactions in the past, especially challenging situations. This will show your potential employer that you have the right mindset and skills to provide high-quality service.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how they support career development. This not only shows your interest in the role but also helps you gauge if Motel One is the right fit for you.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. It reflects your understanding of the industry standards and shows that you take the opportunity seriously. Plus, it’ll help you feel more confident!