At a Glance
- Tasks: Welcome guests, manage bookings, and handle payments in a vibrant hotel environment.
- Company: Join Motel One, a leading budget design hotel group with over 80 locations across Europe.
- Benefits: Enjoy a supportive team culture, flexible shifts, and opportunities for personal growth.
- Other info: Must have the right to work in the UK; no sponsorship available.
- Why this job: Be part of a dynamic team that values your personality and hosting skills in a stylish setting.
- Qualifications: Experience in hospitality is preferred, but passion and personality are key!
The predicted salary is between 24000 - 36000 £ per year.
Company Description
We create experiences for our guests. As an employer, we create experiences for you. At The Cloud One Hotels, every day is unique, never the same, always excitingly different. This is a place where individuality is celebrated, creativity is encouraged, and people are at the heart of everything we do. We are locally rooted, connected to the city, its culture and its energy, and we bring that spirit into every guest experience.
Now we are bringing The Cloud One to the UK for the very first time.
Job Description
We are looking for an experienced and highly motivated Front Office Agent for a 196‑room hotel located in a vibrant part of London, offering a lot of exciting projects to be involved in. The hotel is part of the award‑winning German‑based Motel One Group. Join our team and grab this unique opportunity!
The property, currently operating as the Lancaster Gate Hotel, is undergoing an extensive refurbishment and renovation in preparation for the final rebranding to our first Cloud One Hotel in London. This is a great opportunity for someone who wants to learn beyond reception basics and enjoy working in a dynamic hotel environment, sharing pride with guests and the team.
Duties
- Looking after our guests, including check‑in and check‑out
- Reviewing and processing bookings, handling overbookings and options
- Invoicing, managing payments, handling cash transactions and cashing up
- Performing organisational and administrative tasks in the front and back office, such as managing no‑shows and answering emails
- Gaining interdepartmental insights by working with multicultural teams
- Knowledge of Front Office PMS such as Opera Cloud or Opera is an advantage
- Flexibility to work a combination of shifts, including occasional night shifts if required
Qualifications
- Completed an apprenticeship in the hotel trade or professional experience in the hotel/catering industry
- Excellent sense of quality and service, strong hosting skills and a passion for the hotel industry
- Open, communicative and able to command solid English
- Team player, willing to assist across departments – we achieve our results together
- Preferably with knowledge of PMS such as Mews or Opera
- Flexible with shift patterns
- Full rights to work in the UK; the hotel does not offer sponsorship
Front Office Agent in London employer: Motel One Group
Motel One Group is an excellent employer that prioritises a vibrant work culture and the well-being of its employees in the heart of Glasgow. With a strong focus on professional development, we offer comprehensive training and growth opportunities, ensuring our team members thrive in their roles while delivering outstanding guest experiences. Join us to be part of a supportive team that values your contributions and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Agent in London
✨Tip Number 1
Familiarise yourself with the specific hotel management systems mentioned in the job description, like Mewes or Opera. Having a solid understanding of these systems can give you an edge during the interview process.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your past experiences where you went above and beyond for guests. This will demonstrate your passion for hospitality and your ability to create a welcoming environment.
✨Tip Number 3
Research Motel One's values and culture to align your responses during the interview. Understanding their focus on teamwork and appreciation will help you convey how you fit into their ethos.
✨Tip Number 4
Be prepared to discuss your flexibility with shift patterns, including night shifts. Highlighting your willingness to adapt to the hotel's needs can set you apart as a candidate who is ready to contribute to the team.
We think you need these skills to ace Front Office Agent in London
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description for the Front Office Agent position. Understand the key responsibilities and qualifications required, such as experience in the hotel industry and knowledge of Front Office PMS.
Tailor Your CV:Customise your CV to highlight relevant experience and skills that align with the role. Emphasise your customer service abilities, any previous hotel experience, and your flexibility with shift patterns.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the hotel industry and your hosting skills. Mention why you want to work at Motel One specifically and how you can contribute to their team culture.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Motel One Group
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hotel industry during the interview. Share specific experiences where you went above and beyond for guests, as this will demonstrate your commitment to providing excellent service.
✨Familiarise Yourself with PMS Systems
If you have experience with Front Office PMS like Mewes or Opera, be ready to discuss it. If not, do a bit of research on these systems so you can speak confidently about how you would adapt to using them in your role.
✨Emphasise Teamwork Skills
Since the role requires collaboration across departments, highlight your ability to work well in a team. Share examples of how you've successfully collaborated with others in previous roles to achieve common goals.
✨Prepare for Shift Flexibility Questions
Be ready to discuss your availability and willingness to work various shifts, including nights. This shows that you are adaptable and committed to meeting the needs of the hotel and its guests.
