Hotel Front Office Supervisor
Job Description
Your next career move: supervisor! You will coordinate and manage our Front Office team in cooperation with the Department Manager. Your duties will also include the following:
- Checking in guests, as well as taking and processing bookings
- Reviewing bookings, overbookings and options
- Monitoring costs and the accommodation revenue budget
- Implementing and maintaining the internal Motel One quality management system
- Shared responsibility for conducting internal coaching, cross-trainings and onboarding new Front Office staff
Benefits
- Bonus program: The better the guests rate their stay, the higher the bonus!
- Make an international career: Discover a variety of career opportunities in our hotels nationally and internationally, or join one of our numerous new openings.
- Staff discounts: Benefit from attractive staff rates in all of our hotels throughout Europe and the USA.
- Develop personally and professionally: With an extensive onboarding, annual trainings and coaching at our One University, you will hit the ground running.
- Celebrate together: Whether it's a summer party, holiday party or our annual international soccer tournament - we celebrate successes together with the team.
Qualifications
Whether you are a hotel professional or changing careers - you will fit in here! Because personality and hosting skills are our priority. You will also:
- Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/retail industry or be looking for a change of career
- Enjoy developing employees - and ideally have some management experience
- Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry
- Be open and communicative and have excellent manners, as well as a solid command of (written and spoken) English
- Be a team player and willing to provide assistance across departments - we achieve our results together
- Have previous experience with Opera Cloud
Hotel Front Office Supervisor employer: Motel One Germany BetriebsGmbH
Motel One Germany BetriebsGmbH is an exceptional employer that values its team members by fostering a supportive and inclusive work culture in the vibrant city of Newcastle upon Tyne. With a strong emphasis on employee growth, you will benefit from comprehensive onboarding and training opportunities, ensuring you thrive in your role as a Front Office Guest Experience Specialist. Join us to be part of a dynamic, multicultural team dedicated to delivering outstanding service and creating memorable experiences for our guests.
Contact Details:
Motel One Germany BetriebsGmbH Recruitment Team
