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For Companies At a Glance
- Tasks: Provide top-notch customer service and support the sales team in a fast-paced environment.
- Company: Motaparts Xpress, an independent motor factor with a strong reputation.
- Benefits: Secure position, competitive pay, coaching, and growth opportunities.
- Why this job: Join a passionate team and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service or telesales preferred, but training is provided.
- Other info: Dynamic work environment with opportunities for career progression.
The predicted salary is between 24000 - 36000 £ per year.
Motaparts Xpress is a truly independent motor factor, which with the help of a talented and engaged team, has experienced significant organic growth, and a reputation that we continue to be proud of. We’re looking for experienced parts advisors across our five sites and surrounding areas (Redditch, Bromsgrove, Evesham, and Kidderminster), as well as seeking key people to grow our brand in the near future.
About The Role
MPX makes customer service top of the agenda, and our Parts Advisors are at the forefront of that ethos. We are passionate and driven, always ensuring we provide the best service. We are looking for a Parts Advisor who will support the team by fully satisfying customers' needs and contribute towards the success of the team and the business. Those without direct experience are welcome to apply, as we’re always happy to provide training and grow your talents.
You will:
- Build strong rapport with customers, and maintain those relationships
- Work within the sales team by answering telephone queries and dealing with electronic queries
- Fully resolve any queries our customers may have, and enable solutions for their needs
- Be central to a positive team performance
- Liaise with the distribution team to make sure delivery requirements are met
- Assist with the wider team and branch manager to develop and create new customer relationships
About you
Ideally you will have experience in telesales and/or customer service, in a fast-paced environment. Experience within the motor trade and prior knowledge of MAM software is preferable, as is an enthusiasm or basic knowledge of car components.
What you'll need to succeed:
- An ability to thrive under pressure
- A desire and ability to deliver excellent customer service
- IT literate
- A reasonable understanding of car parts
What MPX can offer you:
- A secure position within a company with a proven track record and exciting future
- Coaching and training
- Communicative management, and a truly independently run business
- Competitive rates of pay
- Progression and growth opportunities, with a proven track record
For more information about the role email enquiries@motapartsxpress.co.uk
Sales Advisor in Bromsgrove employer: Motaparts Xpress
Contact Detail:
Motaparts Xpress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor in Bromsgrove
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Motaparts Xpress. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing top-notch service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your chat with them.
✨Tip Number 3
Show your enthusiasm for the motor trade! Even if you don’t have direct experience, let your passion for cars and parts shine through. Talk about any relevant knowledge you have or how eager you are to learn more about the industry.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop them a quick email thanking them for the opportunity. It shows you're keen and keeps you fresh in their minds. And remember, you can always apply through our website for more opportunities!
We think you need these skills to ace Sales Advisor in Bromsgrove
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Sales Advisor role. Highlight any customer service or sales experience you have, even if it’s not directly in the motor trade. We want to see how you can bring your unique talents to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team at Motaparts Xpress. Keep it friendly and engaging – we love personality!
Showcase Your Knowledge: If you have any knowledge of car parts or experience with MAM software, make sure to mention it! Even if you’re still learning, showing enthusiasm for the motor trade can set you apart. We appreciate a willingness to grow and learn with us.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Motaparts Xpress
✨Know Your Car Parts
Brush up on your knowledge of car components before the interview. Being able to discuss specific parts and their functions will show your enthusiasm and understanding of the industry, which is crucial for a Sales Advisor role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you resolved issues or built rapport with customers, as this aligns perfectly with what Motaparts Xpress values in their team.
✨Practice Telesales Scenarios
Since experience in telesales is ideal, practice common sales scenarios. Role-play with a friend or family member to get comfortable with answering queries and closing sales over the phone, which will help you shine during the interview.
✨Demonstrate Team Spirit
Motaparts Xpress emphasises teamwork, so be ready to discuss how you've contributed to team success in previous roles. Share specific instances where you collaborated with others to achieve a common goal, showcasing your ability to work well within a team.