Training and Communication Content Designer

About The Role:

Motability Operations is recruiting a Training and Communications Content Designer to join our team in Bristol on a full-time, permanent basis. This role involves creating engaging, high-quality content and training for employees and Scheme partners, considering end-to-end journey touchpoints, delivering knowledge and tools for excellent customer outcomes. You will develop e-learning and training content for face-to-face and virtual sessions, as well as communication resources for email campaigns, our partner website, and internal knowledge management systems using online platforms and software.

This role requires proactively building relationships and engaging with stakeholders to understand operational changes, performance gaps, and technical, Scheme, and partner information, translating these into clear, concise content. You will identify areas where effective training, communications, resources, and tools can enhance operational performance, efficiencies, and user experience.

Your responsibilities include writing and editing copy for e-newsletters, emails, e-learning modules, trainer notes, slide decks, assessment questions, process maps, and online resources. You will also create, produce, and manage communication plans, email campaigns, photoshoots, events, resources, training, and video content to deliver targeted, compelling messages that drive engagement and performance.

You should have knowledge and experience with our systems and platforms and work closely with other content designers to create and deploy training and communication content. This includes setting up learning pathways on our learning management systems, rolling out new content for employees and partners using content management systems, knowledge management systems, and email systems. You will establish good working relationships with external suppliers to deliver solutions on time and within budget, managing queries and requests effectively. Additionally, you will ensure smooth handover of training materials to delivery teams via structured train-the-trainer activities to maintain consistency. You will also analyze qualitative and quantitative feedback to evaluate the impact of training and communication efforts, sharing insights for continuous improvement.

About You:

• You’re passionate about communication, learning, and development, understanding their impact on our business and Scheme partners.
• You’re a clear communicator with strong copywriting skills, able to turn complex information into engaging, accessible messaging.
• You possess great digital skills and enjoy learning new software and platforms, including Adobe, Microsoft, Articulate Rise, and various content and learning management systems.
• You embrace change and seek opportunities in innovative solutions to engage audiences in a fast-paced environment.
• You enjoy working in an agile environment, can multitask, and adapt to changing priorities.
• You are proactive, organized, and a self-starter who enjoys collaborating and contributing ideas.
• You are confident in building relationships with stakeholders at all levels and comfortable discussing and guiding outcomes.
• You are committed to continuous personal and professional development, staying updated with best practices.

Minimum Criteria:

• Excellent communication, copywriting, and editing skills, capable of tailoring digital content for diverse audiences and translating complex information into clear, engaging content.
• Experience managing internal and external stakeholder relationships, understanding their needs, managing expectations, and delivering quality service.
• Ability to quickly learn and operate new systems, including content management, learning management, knowledge management, Adobe suite, e-learning software, email, and process mapping tools.
• Experience leading, planning, and delivering projects.
• Strong time management and organizational skills to meet deadlines amidst competing priorities.
• Great attention to detail and self-motivation to ensure high standards.
• Experience working with data, feedback, and analytics to inform continuous improvement.

About The Company:

Motability Operations uniquely combines purpose with a commercial edge to provide worry-free mobility solutions for over 630,000 customers across the UK. We lease a range of vehicles, including cars, wheelchairs, and scooters, with insurance, maintenance, and breakdown assistance included. We are the UK's largest car fleet operator, purchasing about 10% of new cars sold, working with thousands of dealers and major manufacturers. We pride ourselves on outstanding customer service, with a customer satisfaction rating of 9.8/10.

Our values are at the core of our culture: problem-solving, driving change, and caring. Our benefits include competitive rewards, pensions, generous leave, private medical insurance, vehicle schemes, life assurance, health screening, and various voluntary benefits. We promote inclusivity, providing accessible offices and flexible working arrangements to support our diverse team.