Job Description Description \n \nMotability Operations are currently recruiting for an Operations Coordinators to join our team in Bristol on a 9-month FTC/Secondment. You'll have the exciting opportunity to work in a busy operations team ensuring that all vehicles returned from the Motability scheme are allocated, routed, and entered into multiple sales channels, supporting with a decision-making tool 'Vehicle Assignment.' You will be responsible as a key decision maker in ensuring all returned vehicles are assigned to are remarketing channels dependant on market trends, optimising suitable supply and ensuring we continue to contribute to our 'North Star' within Vehicle Remarketing which is supporting the growth of our Net Premium.\n \nAlongside this you will ensure work is completed within service level agreements through to point of sale, ensuring all details are correct on each vehicle that is published or moved to its next destination, whether that be into our Vehicle Solutions network or our Physical Auction platform. You will liaise with multiple 3rd party partners, building strong working relationships, holding suppliers accountable for their performance. You will ensure all team reporting and administrative support is actioned within agreed timescales, utilising data to support with daily tasks, as well as measuring and evaluating the success of any operational pilots or trials.\n The start date for this role will be January 2027. \n Qualifications \n \nYou will take full ownership of issues, demonstrating a proactive and continuous improvement mindset while developing a strong understanding of Motability Operations, particularly within Vehicle Remarketing. You will be confident in making timely decisions with a clear awareness of commercial impact, and bring an enthusiastic, 'can-do' attitude to everything you do. Flexible and adaptable, you will manage a wide variety of tasks in response to changing business needs, engaging with colleagues and stakeholders in a direct, personal and professional manner.\n \nAn excellent communicator at all levels, you will maintain open lines of communication across interlinking teams, particularly within the Vehicle Remarketing Department, while building strong working relationships with Customer Service teams, refurbishment centres, logistics suppliers and other business partners. You will be comfortable working under pressure, solving issues logically and proactively, and recommending cost-effective, customer-focused solutions that balance business needs with individual customer circumstances.\n \nTrusted and approachable, you will communicate clearly and professionally at all times, explaining decisions so they are well understood by internal and external customers. You will strive to continually improve performance, meeting and exceeding individual, team and departmental SLAs and KPIs, while working collaboratively as part of a supportive team.\n Minimum criteria: \n \n \n Ability to communicate with people at all levels \n Commercially aware and focused \n Proven telephone experience \n Proven excellent customer services experience \n A genuine interest in providing excellent customer service \n Experience of delivering results in a pressurised environment \n Accuracy skills and a keen eye for detail \n Administration experience \n Experience of working to service levels \n Knowledge of Vehicle Remarketing processes \n Good relevant PC & administrative skills, eg: Microsoft, Excel (using V look-up) and Microsoft Word, Outlook. \n Excellent written and verbal communication \n Experience of working with Third Party suppliers/Relationship management \n \n Benefits \n \nMotability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.\n \n Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:\n \n \n We find solutions \n We drive change \n We care \n \n \n We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing
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VRM Operations Coordinator (9-month FTC/Secondment) in Keynsham, Somerset employer: Motability Operations
As a Senior Events and Marketing Executive, you'll be part of a dynamic and collaborative team dedicated to creating impactful experiences that resonate with our customers. Our inclusive work culture fosters creativity and innovation, while offering ample opportunities for professional growth and development in the vibrant cities of Edinburgh, Bristol, and London. Join us to make a meaningful difference in the lives of those we serve through engaging events and strategic marketing initiatives.
