Head of Data and Analytics

A new role in our Technology leadership, the Head of Data and Analytics is responsible for setting and driving the data strategy and fostering a culture of data excellence across MO. The roleholder will have the opportunity to shape and grow the data function both within Technology and across the organisation. Their primary responsibility is to lead and build the data capability, ensuring that the business has the platforms and skillsets required to best leverage data and the right governance and ownership frameworks are in place. They are responsible for fostering data literacy and driving data initiatives in MO.

As Head of Data and Analytics, you will be responsible for:

• Data Strategy and Governance: Develop, execute and champion a comprehensive data strategy aligned with MO’s objectives and technology strategy. Establish and maintain a data governance and ownership framework, ensuring compliance with relevant regulations (e.g., GDPR, CCPA) and promoting data quality and integrity across the organisation.
• Data Analysis and Insights: Ensure that MO has access to cutting-edge data analytics capabilities, including the platforms, tools and resources required to analyse and generate insights from complex data sets. Enabling local team adoption and use of new analytics tools and platforms.
• Technology and Infrastructure: Assess, implement, and manage data tools, software, and infrastructure to support the company's data requirements. Stay updated with emerging technologies and trends in data science, analytics, and business intelligence to drive continuous improvement. Assess and build ML and AI foundational capabilities in MO.
• Data Privacy and Security: Work in collaboration with Security & Legal to ensure all data handling processes adhere to industry best practices and legal requirements. Work with Security & Legal to document and implement data privacy and security policies, including robust data protection measures to safeguard sensitive information.
• Performance Measurement and Reporting: Establish key performance indicators (KPIs) for data and analytics initiatives, monitoring progress and success metrics regularly. Create and communicate updates on data-related performance, highlighting successes, challenges, and improvement opportunities.
• Stakeholder Collaboration: Collaborate with cross-functional teams, including engineering product development, data scientists across MO. Data advocate for MO, encouraging and driving data literacy and the adoption of data and analytics across the organisation.
• Budgeting, Supplier and Cost Control: Prepare and manage the Data and Analytics department budget, controlling expenses, and optimising spending while maintaining high standards of service delivery. Manage department suppliers appropriately ensuring value for money, and the timely delivery of services, aligning to the technology and company procurement and supplier strategy requirements.
• Team Leadership: Lead, mentor, and inspire the Data and Analytics team, ensuring team members have the necessary resources and support to excel in their roles. Foster a culture of innovation, accountability and collaboration within the team and across departments. Define ways of working and standards for Data and Analytics in MO technology. Work with key partners in the business to define ways of working and build up a consistent approach to Data and Analytics. Build new Data and Analytics capabilities where there are gaps in the existing organisation.

About You

Minimum Criteria:

• Proven track record of senior leadership role(s) within data analytics.
• Strong leadership skills with the ability to motivate and inspire a diverse team.
• Extensive expertise in data management, data modelling, statistical analysis, and data visualisation techniques.
• Strong understanding of data privacy laws and regulations, as well as experience implementing data governance frameworks.
• Excellent communication skills with the ability to articulate complex technical concepts to non-technical stakeholders effectively.
• Leadership qualities, including strategic thinking, influencing, decision-making, and problem-solving abilities.
• A passion for innovation, an entrepreneurial mindset, and a strong commitment to driving positive change through data and analytics.

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 630,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

• We find solutions
• We drive change
• We care

As a Motability Operations team member, the benefits you can expect are:

• Competitive reward package including an annual discretionary bonus.
• 15% non-contributory pension (9% non-contributory pension during probation period).
• 28 days annual leave with option to purchase and sell days.
• 1 day for volunteering.
• Funded Private Medical Insurance cover.
• Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme.
• Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help.
• Funded health screening for over 50s.
• Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans.
• Employee Discount Scheme with an app to save on the go.
• Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees.
• Generous family leave policies.

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender. We pride ourselves on being an inclusive employer and as such, all our offices provide first-rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.