Description Motability Operations Ltd is recruiting a Customer Service Apprentice to join our team on a full time basis in Bristol. During this 15 month apprenticeship, you will gain hands on experience, develop new skills and contribute to a range of customer focused teams. This role is full time and office based. You will start your apprenticeship in our Vehicle Licensing and Documentation team. Here you will learn about licensing all Motability Scheme vehicles, including registration, taxation and administration processes, alongside the end of contract dispatch process. This is a manual and process driven role. You will then move to our Application Support team. Here you will support the application process and help manage the return of vehicles at the end of contract. This is where you will begin taking calls. You will spend three to four months in each team to understand how they positively impact the customer and dealer journey. These teams support the business Monday to Friday from 8am to 5pm. During this stage of your apprenticeship, you will: • Make and receive telephone calls. Training will be provided • Manage vehicle documentation before and after agreements • Process manual dispatch within the vehicle documentation team • Manage vehicles that have not been returned on time • Support the correction of customer agreements Once you have completed these placements, you will move into our Application Experience Team, working 9am to 5pm. As part of our Customer Services department, you will support the application process for both car dealers and Motability Scheme customers. You will help deliver an excellent end to end service for our customers. During this stage, you will: • Take calls from customers and dealers • Guide first time customers through the application process • Support existing customers back onto the Scheme • Develop strong customer service skills • Receive one to one coaching each month to support your development You will build both personal and professional skills throughout this apprenticeship, giving you the opportunity to thrive in a customer service role. Alongside your role, you will enrol onto Customer Service Level 2 with South Gloucestershire & Stroud College. You will spend 20% of your working time on off the job learning. Qualifications We are looking for someone who is ready to learn and build their confidence in a customer service role. In this apprenticeship, you will: -Speak to customers and dealers on the phone, with full training and support -Work with detailed information and make sure it is recorded accurately -Learn how to manage your workload with support from your team We will provide training, coaching and regular feedback to help you develop. If you are motivated, open to learning and willing to ask questions, we will support you to succeed. Minimum criteria You will need all of the following: Maths and English at either Functional Skills Level 2 or GCSE at grade 4/C or above Either A levels, BTEC or experience working with customers Basic computer skills Right to work in the UK To have not previously studied the course content for Customer Service Level 2 Our Recruitment Process 1) Application and CV (From 25th September): As part of your application, you will answer four questions specific to the apprenticeship role. If you apply through the Disability Confident scheme and meet the minimum criteria, we will progress your application to the next assessment stage. 2) Video assessment (From 12th October) : If you progress to our video assessment, you will answer questions via video response. You will have thinking time and response time for each question. Additional resources will be provided to support you with this stage. You are given 6 days to complete your video assessment from when you receive your invitation 3) Final Stage (From week commencing 9th November): If you progress to the next stage, you will be invited to an assessment centre at our Bristol office. This is an opportunity for us to get to know you better and for you to learn more about us. You will: Meet the team Take part in an interview Complete task based activities Offer: If you are successful, we will offer you a place on our customer service apprenticeship programme. The apprenticeship will start Monday 4 th January 2027. Benefits About us We're the company behind the Motability Scheme. We exist to deliver smart, sustainable solutions that improve our customers' mobility in a fast-changing world. We're the UK's largest car leasing company and we help over 860,000 people get on the road. We employ over 1800 people, across London, Bristol, Edinburgh, and Coalville. We know our people are key to our success, so we aim to create an environment that allows our employees to flourish. We look for highly motivated people with a combination of commercial sense and real enthusiasm to meet our customers' needs. What we do We lease a wide range of tailored mobility solutions to people who receive of one of the Government's qualifying mobility allowances. Our customers choose a car, Wheelchair Accessible Vehicle (WAV), scooter or powered wheelchair that best suits their needs. We take care of their insurance, breakdown, servicing and more, as part of our worry-free package. At the end of the lease, our customers can exchange their vehicle for a brand-new model. Each year we sell and move around 200,000 cars. This makes us the largest supplier of single-source vehicles back into the used car market. The Scheme has been providing affordable, worry-free motoring for over 45 years. We pride ourselves on delivering outstanding customer service, with an independent customer satisfaction rating of 9.4 out of 10. How we work Most of your apprenticeship programme will be office based in Bristol. This is because of the hands on training and support you will receive. Some teams at Motability Operations work in a hybrid way. That means remotely for up to two days each week and in our office spaces the rest of the time. During your apprenticeship, hybrid working may be limited depending on your team and training requirements. If you remain with us after your apprenticeship, hybrid working may be available depending on your role. Visit our website to find out more. Our beliefs and values We believe in building a diverse workforce, where our people are empowered to attend work as their true selves. We encourage people from all backgrounds to apply. We want to sustain a nurturing culture. And our people to be rewarded equally, regardless of race, national or ethnic origin, sexual orientation, age, disability, or gender. Our values are at the heart of everything we do: We believe no one should be left behind, We find solutions We believe we must take the lead, We drive change We believe everything starts with the customer, We care For any questions about this opportunity, please email TPBN1_UKTJ
Customer Service Apprenticeship employer: Motability Operations
As a Senior Events and Marketing Executive, you'll be part of a dynamic and collaborative team dedicated to creating impactful experiences that resonate with our customers. Our inclusive work culture fosters creativity and innovation, while offering ample opportunities for professional growth and development in the vibrant cities of Edinburgh, Bristol, and London. Join us to make a meaningful difference in the lives of those we serve through engaging events and strategic marketing initiatives.
