At a Glance
- Tasks: Manage complex customer cases and provide exceptional service while handling complaints.
- Company: Motability Operations Ltd, a leading organisation in customer solutions.
- Benefits: Flexible contract, competitive pay, and opportunities for professional growth.
- Other info: Join a supportive team in a dynamic work environment.
- Why this job: Make a real difference by solving unique customer challenges every day.
- Qualifications: Experience in customer service and strong problem-solving skills required.
The predicted salary is between 29700 - 36300 £ per year.
Motability Operations Ltd in Bristol is recruiting a Customer Solutions Account Manager on a 9-12 month FTC/Secondment. You will manage complex and unplanned events for customers that fall outside standard MO guidelines, combining customer service with complaints handling and dealing with complex queries.
The role requires fair, prompt research in line with MO guidance and FCA rules, ownership of end-to-end case management, and clear documentation in our complaint software to support root cause.
Senior Customer Solutions Manager - Complex Case Focus employer: Motability Operations Ltd
Motability Operations Ltd is an exceptional employer that champions a hybrid working culture, allowing employees to balance their professional and personal lives effectively. With a strong commitment to diversity and inclusion, the company offers a competitive benefits package, including generous leave policies, private medical insurance, and opportunities for personal growth within a collaborative environment. Working in Greater London, you will be part of a purpose-driven team dedicated to delivering outstanding mobility solutions while enjoying access to modern office spaces and flexible working arrangements.
