Product Owner – Insurance Repair and Claims

Motability Operations is the UK’s largest leasing company, supporting over 800,000 customers with worry-free mobility solutions. Insurance is a major part of the Motability Scheme lease costs, and the insurance proposition supports our customers whilst being both risk and cost conscious. To ensure we deliver on our Insurance strategy, we are expanding our Insurance Solutions product team and are seeking a skilled, experienced Product Owner. This is a unique opportunity to play a key role in shaping the future of our Insurance Repair and Claims proposition.

Supporting the Insurance Repair and Claims Product Manager, you will help deliver outstanding customer outcomes across insurance service delivery, proposition development, and the end-to-end repair cycle. Over your first 12 months, you will take business ideas from concept through to proposal, solution design, and delivery. Your focus will be split between driving operational efficiencies and delivering commercial value, particularly around how we manage vehicle repairs as cars approach the end of their lease.

As we transition to a fully electric fleet, this role sits at the heart of a major transformation. You will help evolve our repair networks to support electric vehicles, building a strong understanding of their unique requirements while ensuring we remain cost-effective, compliant with SLAs, and consistently deliver a great customer experience.

You will work closely with a wide range of stakeholders, including external suppliers and internal teams, to coordinate delivery and drive results. You’ll track and report on key performance measures, using insight and data to inform decisions and continuously improve outcomes. Collaboration is central to this role. You’ll partner with Product Owners across the team to share learning, encourage cross-team working, and contribute to the development of a strong product culture. At times, you’ll also support cross-functional initiatives and flex to meet the needs of the wider Insurance team.

This product role has a strong operational dimension. In addition to product development, you’ll help ensure that the day-to-day operations of our Insurance Scheme Partners work effectively for both customers and the business. This blend of product thinking and operational delivery makes the role both challenging but highly rewarding.

You’ll bring a genuine passion for problem-solving, a commercial mindset, and the ability to adapt quickly to deliver the best outcomes for customers and the wider business. You’ll be comfortable balancing detailed planning with effective execution and have experience working in an agile environment. Above all, you’ll thrive in a small, fast-paced team where collaboration, independent working, flexibility, and ownership are essential. If you enjoy working at pace, influencing change, and helping shape innovative insurance solutions, this role offers the chance to make a real impact.

About You

• Be an advocate for MO customers, understanding friction points in the insurance journey and seeking good customer outcomes.
• Have in-depth knowledge of motor insurance or how the Motability Scheme insurance proposition works.
• You will be motivated to achieve excellent outcomes in all you do.
• Be agile and adaptable with strong agile ways of working experience.
• Technical experience in product delivery and implementation or have worked within a project setting in an equivalent role.
• Excellent analytical skills – with proficiency in the use of analytic tools to make data and insight driven decisions to prioritise effectively.
• Outstanding communication and presentation skills and able to articulate goals, priorities and requirements clearly and in compelling manner.
• Be a good role model for the purpose and values of Motability Operations.
• Foster a culture of collaboration and continuous improvement – be understanding of other opinions and demonstrate pragmatism in your approach.

You’ll Need All Of These

• Experience working in the Insurance industry, preferably Motor Insurance or a strong knowledge and interest in the Motor Insurance Industry.
• Experience as a Product Owner, or equivalent role experience.
• Advanced skills in prioritizing features, managing backlogs and balancing short term demands with long term vision.
• In-depth knowledge of agile processes and principles and familiar with development lifecycle.
• Have experience of managing processes or performance of teams to delivery.
• Experience of stakeholder management at all levels.

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 830,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our Values Are At The Heart Of Everything We Do. They Represent Ambition, And We Look For Our People To Live And Breathe Them Every Day.

As a Motability Operations team member, the benefits you can expect are:

• Competitive reward package including an annual discretionary bonus.
• 28 days annual leave with option to purchase and sell days.
• 1 day for volunteering.
• Funded Private Medical Insurance cover.
• Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme.
• Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help.
• Funded health screening for over 50s.
• Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans.
• Employee Discount Scheme with an app to save on the go.
• Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees.
• Generous family leave policies.

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender. We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.