At a Glance
- Tasks: Lead regulatory compliance and shape the approach to Consumer Duty and Responsible Lending.
- Company: Motability Operations, dedicated to supporting 935,000 customers with a focus on compliance.
- Benefits: Competitive salary, career development opportunities, and a chance to make a real impact.
- Other info: Dynamic role with significant influence on customer experience and business decisions.
- Why this job: Be at the forefront of regulatory leadership and drive positive customer outcomes.
- Qualifications: Experience in regulatory compliance and strong leadership skills required.
The predicted salary is between 90000 - 110000 £ per year.
With the Scheme now supporting around 935,000 customers, our regulatory responsibilities and focus have grown significantly.
Consumer Duty and Responsible Lending are increasingly important to how we design, monitor and support our products, and this role will be central to developing our regulatory approach and ensuring we can evidence good customer outcomes.
This is a senior regulatory leadership role with responsibility for shaping and leading Motability Operations' approach to Consumer Duty, Responsible Lending and regulatory compliance.
You will own the framework through which we assess and evidence customer outcomes, identify foreseeable harm and ensure regulatory requirements are translated into practical business decisions, governance and action.
Reporting to the Deputy General Counsel, you will work across the organisation to bring together customer insight, operational data, complaints, vulnerability, forbearance and management information.
You will provide regulatory oversight and challenge, helping the business understand what the evidence means from a Consumer Duty and Responsible Lending perspective and what action is required.
Duties include
- Lead and continuously develop MO's Consumer Duty, Responsible Lending and Product Governance framework.
- Lead MO's approach to vulnerable customers alongside Consumer Duty and Responsible Lending, ensuring outcomes for customers with characteristics of vulnerability are appropriately monitored and challenged.
- Lead the development of an outcomes-based compliance culture across MO, building Consumer Duty capability and accountability across the business, with clear first-line ownership and effective second-line oversight and challenge.
- Lead thematic and deep-dive reviews where MI, complaints, customer insight or other evidence indicates emerging or foreseeable harm.
- Monitor regulatory developments and lead the translation of new FCA rules, guidance and supervisory expectations into practical changes across the business.
- Work across the three lines of defence to ensure customer-outcome risks are appropriately identified, challenged, assured and escalated.
- Own the Responsible Lending and Consumer Duty Outcomes Monitoring Framework and the overall regulatory assessment of customer outcomes.
- Provide senior advice and challenge on FCA requirements, including Consumer Duty, CONC, foreseeable harm, vulnerability and product governance.
- Bring together MI and insight from Customer Insight, Operations, Complaints, Collections, Risk, dealer oversight and other business areas to identify emerging risks and customer harm.
- Lead governance reporting to the FCA & Compliance Committee, Executive Committee and Board, including the annual Consumer Duty assessment.
- Challenge the business where outcomes indicate emerging harm and ensure appropriate actions, interventions and remediation are agreed, tracked and tested for effectiveness.
- Ensure customer outcomes evidence informs product governance and decisions about how products, communications and customer support should evolve over time.
- Support FCA engagement and ensure evolving regulatory expectations are understood and embedded across the business.
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Head of Consumer Duty & Regulatory Compliance in London employer: Motability Operations Ltd
Motability Operations is an exceptional employer that prioritises employee growth and development, particularly in the Talent Acquisition Lead role. With a strong focus on building capability within a supportive team environment, employees benefit from structured career progression, comprehensive training, and the opportunity to influence strategic hiring practices. Located in a dynamic setting, the company fosters a culture of inclusivity and collaboration, ensuring that every team member plays a vital role in enhancing the recruitment experience for both candidates and hiring managers.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Consumer Duty & Regulatory Compliance in London
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Motability Operations Ltd looking for candidates who are engaged and informed.
We think you need these skills to ace Head of Consumer Duty & Regulatory Compliance in London
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Motability Operations Ltd. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Motability Operations Ltd
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Motability Operations Ltd’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
