Motability Operations are currently recruiting for a Dealer Partner Internal Advisor to join our team in Bristol. You will be part of a team that provides dedicated dealer support to drive dealer performance and compliance that fundamentally improves the customer experience within dealerships.
This role will involve:
- A high energy role where you will interact with our car and PWS dealer network in an inbound, digital (Messenger/ Teams and Zoom) and an outbound capacity. You will bring your dealer knowledge to these calls looking to understand the root cause of the issue and challenging poor behaviour
- A direct line of support for all the dealerships (circa 4700), and all groups outside of the top 100
- To support the dealer partner managers (DPM’s) with their dealership support requests and to be a supporting mechanism in their Top 100 group activity
- Improve the customer experience through high level complaint resolution, customer not present (CNP) and backdating processes
- Be able to support dealer groups through marketing best practises and use of the dealer marketing portal
- To keep up to date dealer data and find a dealer (FAD)
- To support the prompt response to poor experience customer reviews
- Promoting best practises within the business and the dealer network services – highlighting challenges and solutions
- Administrative tasks are completed within agreed SLAs, and with a good understanding of dealer impact
- To act as dealership experts for the business, resolving complaints and logistics issues with dealerships with a clear focus on achieving positive outcomes for customers and MO whilst retaining engagement
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