At a Glance
- Tasks: Manage complex customer queries and resolve complaints with a focus on excellent service.
- Company: Motability Operations, dedicated to supporting customers with mobility solutions.
- Benefits: 9-12 month contract with opportunities for professional growth and development.
- Other info: Join a supportive team in a dynamic environment with a focus on fairness.
- Why this job: Make a real difference in customers' lives while honing your problem-solving skills.
- Qualifications: Strong communication skills and ability to manage high-volume cases effectively.
The predicted salary is between 24750 - 30250 £ per year.
Motability Operations are currently recruiting for a Customer Solutions Account Manager to join our team in Bristol on a 9-12 month FTC/Secondment. As a team, you will manage complex and unplanned events for customers that fall outside the standard Motability Operations guidelines. Your role would combine customer service, resolving complaints and dealing with complex queries. This could involve you investigating misuse and claims of abuse towards the Scheme and Scheme vehicles.
Ensuring excellent end-to-end case management is provided, clearly displaying ownership with the skill to achieve an outcome that benefits the Scheme and the customer. To do this, you will undertake fair, consistent, prompt and thorough research in accordance with MO guidance and FCA rules.
In this role, you will:
- Manage your time and a range of high volume cases
- Negotiate with internal and external stakeholders to find suitable solutions, ensuring fair outcomes for customers
- Review evidence from a range of sources and the customer to make a balanced decision
- Handle your workload thoroughly by reporting and detailing all actions in our complaint software to support root cause analysis
Customer Solutions Account Manager (9-12 month FTC/Secondment) employer: Motability Operations Ltd
Motability Operations Ltd is an exceptional employer that champions a hybrid working culture, allowing employees to balance their professional and personal lives effectively. With a strong commitment to diversity and inclusion, the company offers a competitive benefits package, including generous leave policies, private medical insurance, and opportunities for personal growth within a collaborative environment. Working in Greater London, you will be part of a purpose-driven team dedicated to delivering outstanding mobility solutions while enjoying access to modern office spaces and flexible working arrangements.
