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For Companies At a Glance
- Tasks: Analyse data and create insightful reports to drive operational performance.
- Company: Motability Operations, a unique organisation focused on providing mobility solutions.
- Benefits: Generous annual leave, health insurance, pension scheme, and employee discounts.
- Why this job: Join a purpose-driven team making a real difference for over 800,000 customers.
- Qualifications: Experience in analytics, strong Excel skills, and a collaborative mindset.
- Other info: Inclusive workplace with flexible working options and excellent career growth opportunities.
The predicted salary is between 28800 - 43200 ÂŁ per year.
About The Role
Motability Operations is currently recruiting for an Agency Analyst to join our team in Bristol on a full‑time, permanent basis. The Agency Analyst plays a pivotal role within the Customer Accounts Department, providing high‑quality reporting, insight, and analysis to support operational performance, financial control, and effective engagement with internal and external stakeholders. The role is responsible for delivering accurate management information, identifying trends and exceptions, and supporting the development and implementation of improved policies, processes, and systems.
Responsibilities
- Producing and maintaining weekly and monthly reporting, including the Monthly MI Pack for senior management and Team KPI Packs.
- Developing, enhancing, and maintaining reporting solutions, including converting existing reports into Power BI dashboards and improving data visualisation and insight.
- Analysing large and complex datasets to proactively identify trends, risks, and opportunities, recommending policy and process improvements.
- Using exception reporting to identify concerns in trends, balances, and movements and supporting effective resolution.
- Supporting the development and implementation of new and updated processes, working closely with the Finance and Product teams. This includes submitting new proposals, creating and maintaining process maps, completing testing activities, and training colleagues on new features or functionality.
- Sustaining and maintaining a suite of OAS reports, including carrying out regression testing following system upgrades.
- Continuously reviewing and developing maintenance and control schedules to support Customer Accounts Department objectives.
- Working closely with and supporting the Agency Support team, allocating work as required and providing guidance to support effective delivery and prioritisation.
- Working collaboratively with Government agencies to ensure customer records are accurate and up to date.
- Maintaining DWP, Veterans Agency, and Social Security Scotland ledgers, identifying and completing bulk clean‑up activities.
- Reconciling lease rental agreements following breaks in payment to determine root causes and resolve discrepancies.
- Producing and issuing Live Agreement and Termination reports to relevant Benefit Agencies.
- Building effective relationships with internal stakeholders across Motability to support the smooth management of customer debt.
About You
You will have proven experience in an analytical role and enjoy working with data to solve problems and drive improvement. You are confident in addressing financial queries, able to think practically and analytically, and comfortable working independently while using sound judgement to make well‑informed business decisions.
Minimum Criteria
- Proficient understanding of Microsoft packages
- Experience of, or the ability to quickly learn, Alfa and Genesys
- Experience using OAS or a similar reporting tool
- Ability to independently generate and access reports
- Advanced Excel skills
- Experience working with large and complex datasets
- Strong reconciliation skills and attention to detail
- Experience creating or enhancing reports using Power BI
- A collaborative approach, engaging effectively with colleagues across departments
- A strong interest and capability in resolving complex queries
About The Company
Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry‑free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.
Values
- We find solutions
- We drive change
- We care
Benefits
- An annual discretionary bonus
- 15% non‑contributory pension (9% non‑contributory pension during probation period)
- Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive financial help
- Employee Discount Scheme with a huge number of retailers and an app to save on the go
- Discounted Electric/Hybrid Car Salary Sacrifice Scheme
- Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site)
Health & Wellbeing Benefits
- 28 days annual leave with option to purchase and sell days
- Funded Private Medical Insurance cover
- Critical illness insurance
- Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP
- Funded health screening for over 50s
- 1 day per year to volunteer – Staff can support a local charity or do a sponsored event whilst being paid for it
- Access to our fully accessible company allotment – Where we grow our own produce for local charitable organisations
- Access to Prayer room and quiet spaces whilst working in the office
Voluntary Benefits
- Dental Insurance
- Health and cancer screenings for you and your partner
- Discounted gym memberships
- Charitable giving
Inclusion
At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender. We pride ourselves on being an inclusive employer and as such, all our offices provide first‑rate disability access. With our hybrid working environment, we do our best to accommodate part‑time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.
Closing Notice
Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.
Agency Analyst in Bristol employer: Motability Operations Ltd
Contact Detail:
Motability Operations Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Agency Analyst in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your analytical skills with real data sets. Use tools like Excel or Power BI to create reports or dashboards. This hands-on experience will impress interviewers and show you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Agency Analyst in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your analytical skills and experience with data. We want to see how your background aligns with the role of Agency Analyst, so don’t hold back on showcasing your relevant achievements!
Show Off Your Data Skills: Since this role involves working with large datasets and tools like Power BI, be sure to mention any specific projects or experiences where you've used these skills. We love seeing concrete examples of how you've driven improvements through data analysis.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points for key achievements and make sure your language is clear. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows us you’re keen to join our team at Motability Operations!
How to prepare for a job interview at Motability Operations Ltd
✨Know Your Data
As an Agency Analyst, you'll be working with large datasets, so make sure you brush up on your data analysis skills. Familiarise yourself with the types of reports you might be producing and be ready to discuss how you've used data to identify trends or solve problems in the past.
✨Master Power BI
Since the role involves converting reports into Power BI dashboards, it’s crucial to demonstrate your proficiency with this tool. If you have examples of dashboards you've created or enhanced, bring them along to showcase your skills and creativity in data visualisation.
✨Understand Financial Queries
You’ll need to address financial queries confidently, so prepare by reviewing common financial concepts related to customer accounts. Think about how you’ve resolved complex financial issues before and be ready to share those experiences during the interview.
✨Show Your Collaborative Spirit
This role requires a collaborative approach, so think of examples where you've worked effectively with different teams. Be prepared to discuss how you’ve engaged with stakeholders to drive improvements or resolve issues, as this will highlight your ability to work well within the company culture.
