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For Companies At a Glance
- Tasks: Support customers through the application process via phone, email, and live chat.
- Company: Join Motability Operations, a unique organisation dedicated to providing mobility solutions.
- Benefits: Enjoy a competitive salary, hybrid working, and generous annual leave.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Opportunities for progression and a supportive, inclusive work environment.
The predicted salary is between 28000 - 40000 £ per year.
Overview
Motability Operations are recruiting for an Application Experience Specialist to join the brand-new Application Experience Team in Bristol on a full-time, permanent basis. You will be part of the Customer Contact Services Department and will support the application process for both car dealerships and Motability Scheme customers across phone, email and live chat. You will aim to deliver an excellent end-to-end service to Motability Scheme users where possible.
This is a varied role where you will work with other areas of the team and the wider business. It is a full-time position covering 38 hours per week with a starting salary of £34,376 per annum. Shifts operate on a 4-week rotation: 08:30–16:30, 09:00–17:00, 09:30–17:30, 10:15–18:15. There will be one Saturday in every four weeks (9:00–13:00) in addition to Monday–Friday work.
Responsibilities
- Support the application process for car dealerships and Motability Scheme customers via phone, email and live chat
- Collaborate with other areas of the team and the wider business
Assessment Process
- Invite to complete a telephone role play with one scenario and a role-play exercise, conducted by the Recruitment Team
- If successful, invitation to Bristol office for an assessment, including a competency-based interview and two additional role play exercises with an Application Experience Specialist Manager
About You
To be successful, you should have a customer-focused attitude and put the customer experience at the center of your work. You should be a natural listener and good communicator, able to empathise with customers, understand their needs and work out what to do next while looking to improve the customer experience. You should have strong verbal and written communication skills and be able to manage your own time independently while working as part of a team.
You should bring your whole self to work, take ownership of your calls, and be passionate about what you do. Our hybrid working pattern enables you to manage your time effectively.
We value a culture of empowerment and decision-making. Our values are: We find solutions; We drive change; We care.
Minimum Criteria
- Customer service experience
- Experience in a customer-focused environment, meeting KPI and call quality targets
- Basic PC literacy in a Windows environment
- Clear and articulate telephone manner
- Genuine interest in providing excellent customer service
- Ability to work under pressure in a fast-paced environment
About The Company
Motability Operations is a unique organisation serving over 800,000 customers and their families across the UK. We provide mobility solutions, including leasing cars, wheelchair-accessible vehicles, scooters and powered wheelchairs, with insurance, maintenance and breakdown assistance. We are the largest car fleet operator in the UK and work with around 5,000 car dealers and major manufacturers. We pride ourselves on delivering outstanding customer service and have an independently verified customer satisfaction rating of 9.8/10.
Benefits and Working Arrangements
We operate a hybrid working model, splitting time between on-site offices and remote work within the UK. Hybrid working enables a good work/life balance and flexibility to work remotely up to 2 days per week.
- An annual discretionary bonus
- 15% non-contributory pension (9% during probation)
- Life assurance at 4x basic salary
- Employee Discount Scheme with retailers and a mobile app
- Discounted Electric/Hybrid Car Salary Sacrifice Scheme
- Cycle to Work Scheme access (showers, changing rooms and secure bike sheds on-site)
Well-being benefits include: 28 days annual leave (option to buy/sell), funded Private Medical Insurance, critical illness insurance, access to healthcare apps (Peppy, Unmind, Aviva Digital GP), health screening (over 50s), 1 volunteer day per year, and access to an on-site company allotment and prayer/quiet spaces. Voluntary benefits include dental insurance, health and cancer screenings, discounted gym memberships and charitable giving.
Note: Motability Operations reserves the right to close vacancies earlier if a sufficient number of quality applications are received. Apply promptly.
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Application Experience Specialist (Full-Time) employer: Motability Operations Ltd
Contact Detail:
Motability Operations Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Experience Specialist (Full-Time)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Motability Operations. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Since you'll be doing role plays during the assessment, grab a friend or family member and run through some mock scenarios. This will help you feel more comfortable and confident when it’s your turn.
✨Tip Number 3
Show off your customer service skills! During the interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to delivering an excellent experience, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at Motability Operations.
We think you need these skills to ace Application Experience Specialist (Full-Time)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Application Experience Specialist. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Customer Service Skills: Since this role is all about delivering excellent customer service, share specific examples from your past experiences where you've gone above and beyond for customers. We want to see your passion for helping others!
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your communication is easy to understand. Remember, strong written communication is key in this role!
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application gets to us quickly and efficiently. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at Motability Operations Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Application Experience Specialist role. Familiarise yourself with the responsibilities, especially around customer service and communication. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Practice Role Play Scenarios
Since the interview includes role play exercises, practice common customer service scenarios. Think about how you would handle different customer queries or complaints. This will not only boost your confidence but also demonstrate your problem-solving skills during the interview.
✨Showcase Your Customer Focus
Emphasise your customer service experience and how you’ve put customers at the centre of your work in the past. Share specific examples where you’ve gone above and beyond to ensure a positive customer experience, as this aligns perfectly with their values.
✨Be Yourself and Stay Positive
Motability Operations values authenticity, so don’t be afraid to bring your whole self to the interview. Show your passion for helping others and maintain a positive attitude throughout. This will resonate well with the interviewers and reflect the company culture they promote.
