At a Glance
- Tasks: Manage complex customer events and resolve queries with empathy and efficiency.
- Company: Motability Operations, a leader in customer solutions.
- Benefits: Competitive salary, supportive team environment, and valuable experience.
- Other info: 9-12 month FTC/Secondment with opportunities for growth.
- Why this job: Make a real difference by helping customers navigate complex situations.
- Qualifications: Strong communication skills and experience in customer service.
The predicted salary is between 29700 - 36300 £ per year.
Motability Operations is recruiting a Customer Solutions Account Manager for a Bristol-based 9-12 month FTC/Secondment. The role focuses on managing complex and unplanned customer events, combining customer service with complaint resolution and handling complex queries while ensuring end-to-end case management and fair outcomes in line with MO guidance and FCA rules.
You will work with internal teams and external partners, maintaining empathy, building relationships, and delivering solutions.
Hybrid Customer Solutions Manager - Complex Case Handling employer: Motability Operations Limited
Motability Operations Limited is an excellent employer, offering a supportive and inclusive work culture that values diversity and encourages employees to thrive. With a competitive reward package, including a non-contributory pension and generous annual leave, we prioritise employee well-being and growth opportunities, making it a meaningful place to advance your career in risk modelling.
Contact Details:
Motability Operations Limited Recruitment Team
