Motability Operations Limited is seeking a Customer Experience Specialist who will listen to customers, understand their individual situations, and make decisions that deliver the right outcome. The role operates without scripts and requires balancing customer needs with business requirements from day one.
You’ll be asked to handle conversations with resilience, empathy, and professionalism, including difficult calls, while remaining calm under pressure and building trust quickly.
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Empathy-Driven Customer Experience Specialist employer: Motability Operations Limited
Motability Operations is an exceptional employer, offering a unique blend of purpose-driven work and commercial success in the heart of Bristol. With a strong commitment to employee well-being, we provide generous benefits including a non-contributory pension, private medical insurance, and a hybrid working model that promotes work-life balance. Our inclusive culture fosters personal and professional growth, empowering team members to thrive while delivering outstanding service to over 800,000 customers across the UK.
Contact Details:
Motability Operations Limited Recruitment Team
