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For Companies At a Glance
- Tasks: Lead a dynamic team to achieve KPIs and enhance customer service.
- Company: Unique customer service organisation with a focus on innovation.
- Benefits: Competitive salary, discretionary bonus, and flexible working arrangements.
- Why this job: Make a real impact by coaching and developing your team in a supportive environment.
- Qualifications: Experience in team management and a strong grasp of customer service needs.
- Other info: Great opportunities for professional development and career growth.
The predicted salary is between 36000 - 60000 £ per year.
A unique customer service organization is seeking a Customer Contact Centre Team Manager in Edinburgh. The role involves leading a team to achieve KPIs, coaching staff, and implementing new initiatives while managing performance and change effectively.
Candidates should demonstrate experience in team management and a strong understanding of customer service needs. This position provides opportunities for professional development and competitive benefits including a discretionary bonus and flexible working arrangements.
Hybrid Edinburgh: Customer Contact Centre Team Manager employer: Motability Operations Limited
Contact Detail:
Motability Operations Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Edinburgh: Customer Contact Centre Team Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the company through LinkedIn. A friendly chat can give us insider info on the team culture and what they really value in a Team Manager.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and customer service. We should also think of examples from our past experiences that showcase our leadership skills and ability to drive performance.
✨Tip Number 3
Showcase our coaching abilities! During the interview, we can discuss how we've successfully developed team members in the past. This will highlight our commitment to professional development, which is a big plus for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the team.
We think you need these skills to ace Hybrid Edinburgh: Customer Contact Centre Team Manager
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in team management. We want to see how you've successfully led teams in the past and achieved KPIs, so don’t hold back on those examples!
Demonstrate Your Customer Service Know-How: This role is all about understanding customer service needs. Use your application to showcase your knowledge and any relevant experiences that demonstrate your ability to meet those needs effectively.
Be Clear and Concise: We appreciate a well-structured application! Keep your language clear and to the point. Avoid jargon unless it’s necessary, and make sure your key achievements stand out.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in Edinburgh.
How to prepare for a job interview at Motability Operations Limited
✨Know Your KPIs
Make sure you understand the key performance indicators (KPIs) relevant to the role. Research common metrics in customer service and be ready to discuss how you've successfully met or exceeded these in your previous roles.
✨Showcase Your Coaching Skills
Prepare examples of how you've coached team members in the past. Think about specific situations where your guidance led to improved performance or morale, and be ready to share these stories during the interview.
✨Embrace Change Management
Since the role involves managing change, come equipped with examples of how you've successfully implemented new initiatives. Discuss any challenges you faced and how you overcame them to ensure a smooth transition for your team.
✨Demonstrate Customer Service Understanding
Be prepared to talk about what excellent customer service means to you. Share your insights on customer needs and how you’ve adapted your team's approach to meet those needs effectively.
