Motability Operations is seeking a skilled Senior Customer Insight professional to lead the design and delivery of customer outcomes insight across MO. You will build robust evidence that customers understand products, services and communications and that MO delivers good outcomes throughout the lifecycle.
Reporting to the CX Insight Lead, you will run qualitative and quantitative research, work with cross-functional teams, monitor risk indicators, and translate findings into actionable
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Customer Outcomes Insight Lead (Hybrid Role) employer: Motability Operations Limited
Motability Operations is an exceptional employer, offering a unique blend of purpose-driven work and commercial success in the heart of Bristol. With a strong commitment to employee well-being, we provide generous benefits including a non-contributory pension, private medical insurance, and a hybrid working model that promotes work-life balance. Our inclusive culture fosters personal and professional growth, empowering team members to thrive while delivering outstanding service to over 800,000 customers across the UK.
Contact Details:
Motability Operations Limited Recruitment Team
