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For Companies At a Glance
- Tasks: Help customers and make a difference in their lives every day.
- Company: Join Motability Operations, a unique organisation with a strong sense of purpose.
- Benefits: Enjoy competitive salary, hybrid working, and fantastic health benefits.
- Why this job: Be part of a team that values your ideas and empowers you to excel.
- Qualifications: Previous customer service experience and a passion for helping others.
- Other info: Flexible working options and a culture that celebrates diversity.
The predicted salary is between 30000 - 42000 £ per year.
About The Role
Are you passionate about helping others and making a difference? Do you want a job changing people's lives? Then join our team to embark on an exciting career journey as our Customer Experience Specialist. You'll discover our working environment is unique. We empower our people and trust them to make their own decisions for customers, with none of our calls being scripted. You'll be joining a team that constantly seeks ways to improve our customer and employee experience, by embracing new ideas. You'll bring your passion and desire to grow and we'll reward you with a brilliant salary and our Continued Professional Development programme to progress within the company.
Working a 38 hour a week shift pattern between 8.30 am – 6.15 pm Monday – Friday and 1 in 4 Saturdays 9 am - 1 pm. We also offer Hybrid working enabling you to work up to 2 days a week from home. When you are in the office we offer free parking, free barista coffee from our onsite café, subsidised restaurant, free fruit and free daily healthy snacks.
About You
- An achiever: You'll love what you do, owning your calls through to resolution. Most importantly, you'll bring your motivation and determination to excel in our exciting environment.
- A communicator: You'll be a wonderful natural listener and establish effective interpersonal relationships. You'll thrive in an environment involving public interaction.
- An influencer: You'll establish trust with the customer, share knowledge and information to different audiences with different needs, and work with them on what to do next.
- A thriver in a fast-paced environment: You'll handle sensitive calls with empathy, bounce back from them and be productive in challenging times to remain on track.
We focus on these core natural behaviours but we would also like you to have been in any Customer Service role in the past.
The Process
- Stage 1 - Online Application: CV.
- Stage 2 - Online Task-Based Assessment: You will be completing some exciting and intuitive online tasks to help get to know you better. You will receive your own individualised feedback report on your strengths and areas for future focus as a reward.
- Stage 3 - Phone Call From Us: We will explore when you can start, your location, training times etc.
- Stage 4 - Assessment Centre: This includes various activities for us to get to know you even better.
- Stage 5 - Hiring offer: Start dates Mid Feb and End of March.
About The Company
Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.
Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:
- We find solutions
- We drive change
- We care
We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.
As a Motability Operations team member, you can expect:
- An annual discretionary bonus
- 15% non-contributory pension (9% non-contributory pension during probation period)
- Life assurance at 4 times your basic salary
- Employee Discount Scheme with a huge number of retailers
- Discounted Electric/Hybrid Car Salary Sacrifice Scheme
- Access to the Cycle to Work Scheme
- 28 days annual leave with option to purchase and sell days
- Funded Private Medical Insurance cover
- Critical illness insurance
- Free access to healthcare apps
- 1 day per year to volunteer
- Access to our fully accessible company allotment
- Access to Prayer room and quiet spaces whilst working in the office
Voluntary Benefits include Dental Insurance, Health and cancer screenings for you and your partner, and Discounted gym memberships.
At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender. We pride ourselves on being an inclusive employer and as such, all our offices provide first-rate disability access.
Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.
Customer Experience Specialist employer: Motability Operations Limited
Contact Detail:
Motability Operations Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist
✨Tip Number 1
Get to know the company inside out! Research Motability Operations and understand their values and mission. This will help you connect your experiences with what they stand for during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, role-play common scenarios with friends or family. This will help you feel more confident and natural when handling calls.
✨Tip Number 3
Show your passion for customer service! During interviews, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Motability Operations.
We think you need these skills to ace Customer Experience Specialist
Some tips for your application 🫡
Craft a Compelling CV: Your CV is your first impression, so make it count! Highlight your customer service experience and any achievements that showcase your ability to thrive in fast-paced environments. Remember, we love passion and determination!
Tailor Your Application: Don’t just send the same CV everywhere! Tailor your application to reflect how your skills align with our values and the role of Customer Experience Specialist. Show us why you’re the perfect fit for our unique team.
Be Authentic: We want to get to know the real you! Use your application to express your personality and passion for helping others. Authenticity goes a long way in making a connection with us.
Apply Through Our Website: Make sure to apply through our website for the best chance of success! It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Motability Operations Limited
✨Know the Company Inside Out
Before your interview, take some time to research Motability Operations. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Experience Specialist, your ability to connect with customers is key. Prepare examples from your past experiences where you've successfully resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Empathy and Communication
Since the role involves handling sensitive calls, practice how you can convey empathy and understanding. Think of scenarios where you had to listen actively and respond appropriately. This will help you stand out as a natural communicator during the interview.
✨Prepare for Role-Play Scenarios
During the assessment centre, you might face role-play exercises. Familiarise yourself with common customer service scenarios and think about how you would handle them. Being prepared will help you feel more confident and showcase your problem-solving skills.
