Electric Specialist - Home in City of London

We’re looking for a creative and pragmatic Electric Specialist to help us solve the hardest customer problems in the EV transition — especially around charging, access, and usability. This is a hands‑on role for someone who thrives on ambiguity, gets energy from problem‑solving, and wants to make a tangible difference to the lives of disabled customers. You’ll work within one of our electric squads (home charging, public charging, energy or discovery), helping to design and iterate real‑world solutions. You’ll draw on insight, customer feedback and your own curiosity to shape how we respond to unmet needs. This is a role for someone who doesn’t just follow a process — but helps build it.

Key Responsibilities

• Customer‑Centric Problem Solving
  • Investigate root causes behind customer pain points, particularly around EV charging (home or public), accessibility, and cost.
  • Identify where existing journeys or products fall short, and design practical, scalable ways to improve them.
  • Use feedback, data and direct engagement to validate problems and test ideas quickly.
• Solution Development & Prototyping
  • Work closely with Product Owners, researchers and external partners to co‑create new solutions.
  • Contribute to rapid test‑and‑learn activity — from small experiments to proposition pilots.
  • Translate ideas into testable processes, journeys, content or services, and help embed them into delivery.
• Delivery Support
  • Provide subject matter input on charging processes, energy systems, or fleet operations (depending on squad focus).
  • Work with implementation and data colleagues to assess feasibility, operational fit and customer impact.
  • Spot interdependencies across squads and elevate where needed to unblock progress.
• Learning, Curiosity & Impact
  • Continuously build knowledge in your specialist area — whether that’s hardware, customer behaviour, local policy or platform integration.
  • Share learnings across the wider team to accelerate progress and avoid duplication.
  • Bring energy and ideas to the team — especially when things are messy or uncertain.

About You

You are naturally curious, outcome‑driven and care about solving real problems — not just optimising processes. You think like a designer but act like a builder. You are comfortable working in ambiguity and get satisfaction from making things better, even if that means starting from scratch.

You have:

• Experience solving customer problems or improving services in energy, mobility, or digitally‑enabled environments.
• Excellent problem‑framing and solution‑building skills — ideally in a cross‑functional setting.
• Comfort working with data, insight or customer feedback to inform your thinking.
• Strong communication skills — you can tell the story behind the problem and why it matters.
• A collaborative mindset and willingness to own delivery, not just ideas.

Minimum Criteria

• Knowledge of EV charging (home or public), energy tariffs, or accessibility policy.
• Experience in a startup, service design, field ops, or test‑and‑learn delivery environment.
• Understanding of how technology, hardware and regulation interact in energy or mobility systems.

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry‑free mobility solutions to over 860,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

• We find solutions
• We drive change
• We care

Benefits

• Competitive reward package including an annual discretionary bonus.
• 15% non‑contributory pension (9% non‑contributory pension during probation period).
• 28 days annual leave with option to purchase and sell days.
• 1 day for volunteering.
• Funded Private Medical Insurance cover.
• Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme.
• Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help.
• Funded health screening for over 50s.
• Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans.
• Employee Discount Scheme with an app to save on the go.
• Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees.
• Generous family leave policies.

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender. We pride ourselves on being an inclusive employer and as such, all our offices provide first‑rate disability access. With our hybrid working environment, we do our best to accommodate part‑time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.