AI Platform Lead in City of London

We are looking for an AI Platform Lead (working in a Platform-as-a-Product model) to shape and continuously improve MO’s AI platforms and capabilities. This role ensures colleagues have secure, compliant, and high-value AI tools that enable productivity and innovation across the business. You will manage our AI platform as a product by defining standards, setting direction for the tooling and feature pipeline, and delivering measurable outcomes that support safe, scalable and well-governed AI adoption.

Key Accountabilities

• Strategic Alignment of the Tooling and Feature Pipeline - Understand business needs, assess new capabilities, and prioritise a clear pipeline of high-value AI tools and features aligned to enabling MO’s strategic goals.
• Solution Standards and Guardrails - Define the design and build expectations for AI solutions so teams follow consistent, safe, and approved approaches.
• Route to Production and Self-Service Enablement - Maintain a consistent path for developing, testing, and deploying AI solutions, enabling safe self-service and ensuring solutions transition smoothly into production.
• Governance, Compliance and Risk Management - Apply and maintain governance controls, support assurance processes, manage environment and access policies, and ensure visibility of all AI tools and solutions to minimise organisational risk.
• AI Platform Operations and Monitoring - Monitor the health, performance, and consumption of AI environments, investigate anomalies, take corrective action, and maintain clear reporting on utilisation, cost drivers, and risks.
• Value Tracking, Insights and Reporting - Measure usage and impact of AI capabilities, analyse trends, and produce insights and reporting that demonstrate value delivered and highlight optimisation opportunities.
• Colleague Enablement and Support - Act as a subject matter expert for L&D and business teams, providing guidance and insights that inform training and best-practice materials, and supporting colleagues in adopting AI confidently and responsibly.
• Cross-Business Collaboration - Build strong relationships across MO and contribute to the AI Working Group to ensure alignment, transparency, and consistent adoption of AI capabilities.
• Vendor and Roadmap Coordination - Monitor vendor updates, support licensing and renewal planning with accurate utilisation data, and coordinate with suppliers and internal teams to prepare for upcoming features and changes.

About You

You are naturally curious about AI and emerging technologies and stay informed about new capabilities and risks. You look outward as well as inward, bringing external insight to help shape MO’s approach to AI. You communicate clearly and professionally, translating technical or governance concepts into practical guidance. You balance colleague needs with wider requirements such as governance, security and business value, and can identify and manage the trade-offs between them. You take ownership, work proactively and see tasks through to completion. You build strong working relationships and collaborate well across teams.

Minimum criteria

• Platform or Product Ownership - Experience managing a digital platform or internal product, ideally with responsibilities across roadmap planning, governance, user enablement, and outcome measurement.
• Working with AI, Automation, or Data-Driven Platforms – Hands-on experience with enterprise AI, automation, or low-code platforms (building, configuring, or governing them), with a strong understanding of how emerging capabilities are adopted safely in an organisation.
• Governance, Compliance and Risk Management - Experience applying governance frameworks, managing access and environment controls, and working with Security, Legal, or Data teams to ensure compliance.
• Designing and Implementing Best-Practice Frameworks - Proven ability to create and maintain standards, guardrails, design patterns, or assurance processes that enable safe self-service at scale.
• Cross-Functional Collaboration - Strong experience working with multiple business areas, technical teams, and stakeholders to align priorities, gather requirements, and coordinate change.
• Operational Monitoring and Insight-Driven Decision Making - Experience analysing operational data (usage, performance, cost, risk indicators) to identify issues, improvements, and opportunities.
• Clear Communication and Stakeholder Management - Ability to translate complex technical or governance requirements into clear, practical guidance for non-technical colleagues.

Desirable

• Automation or AI Solution Design - Understanding of how AI-enabled automations, agents or workflows are designed, deployed and supported. Hands-on experience is useful but not essential.
• Vendor and Licensing Management - Experience working with third-party suppliers and understanding licensing models, renewals and consumption forecasting.
• Data Governance or Responsible AI Exposure - Familiarity with responsible AI principles, data protection or ethics frameworks.

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 860,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

• We find solutions
• We drive change
• We care

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.

As a Motability Operations team member, the benefits you can expect are:

• Competitive reward package including an annual discretionary bonus
• 15% non-contributory pension (9% non-contributory pension during probation period)
• 28 days annual leave with option to purchase and sell days
• Free fresh fruit and snacks in the office
• 1 day for volunteering
• Funded Private Medical Insurance cover
• Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
• Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help
• Funded health screening for over 50s
• Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans
• Employee Discount Scheme with an app to save on the go
• Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees
• Generous family leave policies

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender. We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.