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For Companies At a Glance
- Tasks: Support customers through phone, email, and live chat for a seamless application experience.
- Company: Join Motability Operations, the UK's largest car fleet operator with a strong purpose.
- Benefits: Enjoy a competitive salary, bonus, pension, and health benefits.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Diverse workplace with opportunities for growth and community involvement.
The predicted salary is between 29000 - 38000 ÂŁ per year.
About The Role
Motability Operations are currently recruiting for Application Experience Specialist to join our brand‑new Application Experience Team in Bristol on a full‑time, permanent basis. Forming part of our Customer Contact Services Department, you will be responsible for supporting the application process for both car dealerships and Motability Scheme customers across phone, email and live chat. Ultimately, you will ensure where possible that you deliver an excellent end‑to‑end service to your customers; the Motability Scheme users. This is a varied role where you will have the chance to work together with other areas of your team and also the wider business.
Full‑time position covering 38 hours a week with a starting salary of £34,376 per annum. Shifts include:
- 08.30am-16.30pm (4‑week rotation)
- 09.00am-17.00pm
- 09.30am-17.30pm
- 10.15am-18.15pm
Monday – Friday, one week in 4 you will work a Saturday 9am‑1pm.
About The Assessment and what to expect
You will be invited to complete a telephone role play with one scenario and a role play exercise over the telephone and completed with one of our Recruitment Team. If successful, you would then be invited to come to our Bristol office to complete an assessment involving a competency‑based interview and two role play exercises with one of the Application Experience Specialist Managers.
About You
To be successful in the role, you should possess a customer‑focused attitude and put the customer experience at the centre of your thought processes. You look to meet their needs and solve their problems. Be a natural listener and good communicator, the kind of person who can empathise with a customer, understand what they want and work out what to do next whilst always looking to improve the customers experience. As you will be communicating with a range of customers, dealers and internal stakeholders, it is important that you have strong communication skills both verbal and written and that you can manage your own time independently whilst working as part of a team. What’s most important to us is that you bring your whole self into work with you every day, take ownership of your calls and are passionate about what you do. We value solutions, drive change and care.
Minimum criteria:
- Customer Service experience
- Experience of working in a customer‑focused environment, meeting KPI’s and call quality targets
- Basic knowledge of PC literacy within a Windows environment
- Clear and articulate telephone manner
- A genuine interest in providing excellent Customer Service
- Ability to work under pressure in a fast‑paced environment
About The Company
Motability Operations is a unique organisation that combines a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry‑free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do:
- We find solutions
- We drive change
- We care
Benefits
- An annual discretionary bonus
- 15% non‑contributory pension (9% non‑contributory pension during probation period)
- Life assurance at 4 times your basic salary
- Employee Discount Scheme with a huge number of retailers and an app to save on the go
- Discounted Electric/Hybrid Car Salary Sacrifice Scheme
- Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site)
Health and Wellbeing
- 28 days annual leave with option to purchase and sell days
- Funded Private Medical Insurance cover
- Critical illness insurance
- Free access to healthcare apps (Peppy, Unmind, Aviva Digital GP)
- Funded health screening for over 50s
- 1 day per year to volunteer – Staff can support a local charity or do a sponsored event whilst being paid for it
- Access to our fully accessible company allotment – Where we grow our own produce for local charitable organisations
- Access to Prayer room and quiet spaces whilst working in the office
Voluntary Benefits
- Dental Insurance
- Health and cancer screenings for you and your partner
- Discounted gym memberships
- Charitable giving
Diversity and Inclusion
Motability Operations believes in building a diverse workforce and encourages people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and are rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability or gender. All offices provide first‑rate disability access and we do our best to accommodate part‑time and flexible working requests where possible.
Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.
Application Experience Specialist (Full-Time) employer: Motability Operations Limited
Contact Detail:
Motability Operations Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Experience Specialist (Full-Time)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Motability Operations. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Since you'll be doing role plays during the assessment, grab a friend or family member and run through some scenarios. Focus on your communication skills and how you can empathise with customers. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show your passion! When you're talking about your previous customer service experience, highlight specific examples where you went above and beyond. Let them see that you care about providing excellent service and that you're ready to take ownership of your calls.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join us at StudySmarter. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, it shows you're proactive and keen to be part of our awesome team!
We think you need these skills to ace Application Experience Specialist (Full-Time)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Application Experience Specialist. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Customer Service Skills: Since this role is all about delivering excellent customer service, share specific examples of how you've gone above and beyond for customers in the past. We want to see your passion for helping others shine through!
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your communication is easy to understand. Remember, strong written communication is key for this position!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you'll find all the details you need right there!
How to prepare for a job interview at Motability Operations Limited
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Understand the key principles of delivering excellent service, as this role is all about putting the customer experience at the forefront. Be ready to share examples from your past experiences where you’ve gone above and beyond for a customer.
✨Practice Role Play Scenarios
Since the assessment includes role play exercises, it’s crucial to practice these scenarios. Think about common customer queries or issues that might arise in the application process and rehearse how you would handle them. This will help you feel more confident and prepared during the actual interview.
✨Showcase Your Communication Skills
Strong communication is key for this position. During the interview, focus on articulating your thoughts clearly and listen actively to the questions being asked. Demonstrating empathy and understanding towards hypothetical customers will show that you’re a natural fit for the role.
✨Emphasise Teamwork and Independence
This role requires balancing teamwork with independent time management. Be prepared to discuss how you’ve successfully worked in teams while also managing your own tasks. Share specific examples that highlight your ability to collaborate effectively and take ownership of your responsibilities.
