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For Companies At a Glance
- Tasks: Lead the development of CRM capabilities and enhance customer communication strategies.
- Company: Join Motability Operations, a leader in customer management solutions.
- Benefits: Enjoy flexible working options and a collaborative team environment.
- Why this job: Be part of an Agile team that values innovation and customer engagement.
- Qualifications: Experience in product ownership within Agile, especially with CRM tools like Salesforce or HubSpot.
- Other info: Opportunity to make a real impact on customer interactions and business value.
The predicted salary is between 36000 - 60000 £ per year.
Motability Operations is seeking an experienced Product Owner to become an integral part of our Agile development team. In this role, you will play a key part in driving the implementation and evolution of CRM capabilities and customer communication strategies. You will work cross-functionally to enable smarter, more personalised customer interactions through CRM systems, push notifications, in-app messaging, and other communication tools.
Acting as a liaison between stakeholders and the development team, you will translate the product vision into a prioritised & actionable backlog that maximises business value while ensuring it addresses customer needs.
Qualifications
- You have a strong background in product ownership or management within an Agile environment.
- You have proven experience delivering CRM implementation projects (e.g., Salesforce, HubSpot, Braze, Iterable, Dynamics 365, etc.).
- Hands-on experience in managing or integrating communication channels such as push notifications, email, in-app messaging, and SMS.
- Familiarity with customer engagement analytics and performance metrics.
- You possess a deep understanding of Agile methodologies and have experience managing product backlogs and developing user stories.
- Your analytical mindset allows you to assess & make data-driven decisions on how to deliver features that meet customer needs.
Product Owner - Customer Management employer: Motability Operations Careers
Contact Detail:
Motability Operations Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Owner - Customer Management
✨Tip Number 1
Familiarise yourself with the specific CRM tools mentioned in the job description, such as Salesforce and HubSpot. Having hands-on experience or even a basic understanding of these platforms will give you an edge during discussions with the hiring team.
✨Tip Number 2
Brush up on Agile methodologies and be prepared to discuss how you've applied them in previous roles. Being able to articulate your experience with managing product backlogs and developing user stories will demonstrate your fit for the role.
✨Tip Number 3
Prepare examples of how you've successfully improved customer engagement through communication channels like push notifications and in-app messaging. Real-life case studies can showcase your ability to drive results and align with the company's goals.
✨Tip Number 4
Network with current or former employees of Motability Operations if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Product Owner - Customer Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in product ownership and Agile methodologies. Include specific examples of CRM implementation projects you've worked on, such as Salesforce or HubSpot, to demonstrate your relevant skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer management and how your background aligns with the role. Mention your experience with communication channels and how you can enhance customer interactions through innovative strategies.
Showcase Your Analytical Skills: Provide examples in your application that showcase your analytical mindset. Discuss how you've used data-driven decisions to improve product features or customer engagement metrics in previous roles.
Highlight Cross-Functional Collaboration: Emphasise your ability to work cross-functionally by detailing past experiences where you acted as a liaison between stakeholders and development teams. This will show your capability to translate product vision into actionable tasks effectively.
How to prepare for a job interview at Motability Operations Careers
✨Showcase Your Agile Experience
Make sure to highlight your experience in Agile environments. Discuss specific projects where you acted as a Product Owner, focusing on how you managed backlogs and developed user stories. This will demonstrate your familiarity with Agile methodologies.
✨Demonstrate CRM Knowledge
Prepare to talk about your hands-on experience with CRM systems like Salesforce or HubSpot. Be ready to share examples of successful CRM implementation projects you've led, including the challenges faced and how you overcame them.
✨Discuss Communication Strategies
Since the role involves customer communication strategies, be prepared to discuss how you've integrated various communication channels such as push notifications and in-app messaging. Share specific examples of how these strategies improved customer engagement.
✨Analytical Mindset
Emphasise your analytical skills by discussing how you've used data to drive decisions in previous roles. Prepare to provide examples of how you've assessed performance metrics and made adjustments to enhance product features based on customer feedback.
