At a Glance
- Tasks: Lead strategic marketing transformations and manage customer communications.
- Company: Join a dynamic team focused on innovative marketing solutions.
- Benefits: Enjoy a 12-month contract with opportunities for growth and development.
- Why this job: Be part of impactful changes that enhance customer experiences and drive business success.
- Qualifications: Looking for creative thinkers with strong project management skills.
- Other info: This role is perfect for those passionate about marketing and change management.
The predicted salary is between 28800 - 43200 £ per year.
Description 12 Months Fixed Term Contract This role will be play a pivotal role in driving strategic transformation within the marketing function and wider business. The successful candidate will be responsible for crafting customer-facing communications and robust project management and delivery of an array of changes across multiple marketing channels. This could include minor or major changes to an existing policy or service, or introducing a new feature or process. Changes may be universal to all customer groups, or targeted to specific segments only. Key responsibilities: Change Management: o Implement a robust change management framework tailored to customer-facing communications. o You will ensure that the customer experience, customer impact and consumer duty considerations are documented. o You will recommend a communications approach for changes based on customer needs, the optimal customer journey and operational efficiency. o You will scope the change delivery process, budget requirements and ensure your changes are approved in the appropriate forums. o You will craft clear and engaging communications both to explain the change to internal audiences working with Internal Comms teams, and to communicate the change clearly and accurately to our customers, working with various channel managers. o Once approved, you\’ll implement the changes working wi…
Marketing Change Manager - 12 Months Fixed Term Contract employer: Motability Operations Careers
Contact Detail:
Motability Operations Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Marketing Change Manager - 12 Months Fixed Term Contract
✨Tip Number 1
Familiarize yourself with change management frameworks and methodologies. Understanding how to implement these frameworks effectively will be crucial in demonstrating your capability to manage strategic transformations.
✨Tip Number 2
Showcase your experience in crafting customer-facing communications. Highlight specific examples where you've successfully communicated changes to customers, as this will be a key responsibility in the role.
✨Tip Number 3
Be prepared to discuss your project management skills. The ability to scope change delivery processes and manage budgets is essential, so think of instances where you've successfully led projects from inception to completion.
✨Tip Number 4
Research the company’s current marketing strategies and any recent changes they've implemented. This knowledge will help you tailor your discussions during interviews and show that you're proactive and genuinely interested in the role.
We think you need these skills to ace Marketing Change Manager - 12 Months Fixed Term Contract
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Marketing Change Manager position. Understand the key responsibilities and required skills, especially around change management and customer communications.
Tailor Your CV: Customize your CV to highlight relevant experience in change management and project delivery. Use specific examples that demonstrate your ability to craft customer-facing communications and manage marketing changes effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your background aligns with the company's needs. Emphasize your strategic thinking and ability to enhance customer experiences through effective communication.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your documents are clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Motability Operations Careers
✨Understand Change Management Principles
Make sure you have a solid grasp of change management frameworks. Be prepared to discuss how you would implement these frameworks in customer-facing communications and how they can enhance the customer experience.
✨Showcase Your Communication Skills
Since crafting clear and engaging communications is key for this role, come ready with examples of past communications you've developed. Highlight how you tailored messages for different audiences and the impact it had.
✨Demonstrate Project Management Experience
Be ready to talk about your project management skills. Discuss specific projects where you managed changes, including how you scoped the delivery process and handled budget requirements.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific change scenarios. Think through potential challenges and your strategies for ensuring smooth transitions while keeping customer needs at the forefront.