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- Tasks: Support car dealerships and customers via phone, email, and live chat.
- Company: Join Motability Operations, a leader in customer service for the Motability Scheme.
- Benefits: Enjoy a competitive salary with growth potential and a supportive work environment.
- Why this job: Be part of a dynamic team making a real difference in people's lives.
- Qualifications: No specific experience required; just bring your passion for helping others!
- Other info: Full-time role with flexible shifts and opportunities for career progression.
The predicted salary is between 32340 - 37203 £ per year.
Description Motability Operations are currently recruiting for Application Experience Advisors\’ to join our brand-new Application Experience Team in Bristol on a full-time, permanent basis. Forming part of our Customer Contact Services Department, you will be responsible for supporting the application process for both car dealerships and Motability Scheme customers across phone, email and live chat. Ultimately, you will ensure where possible that you deliver an excellent end to end service to your customers; the Motability Scheme users. This is a varied role where you will have the chance to work together with other areas of your team and also the wider business. This is a Full-Time position covering 37 hours a week with brilliant starting salary of £32,340 This also has the potential to increase up to £37,203 with our in-house progression programme within the business. The shifts will be based on a 4 week rotation: • 08.00am-16.00pm • 09.00am-17.00pm • 09.30am-17.30pm • 11.00am-19.00pm. As well as Monday – Friday, there will be 1 week in 4 where you will work a Saturday 9am-5pm. Shift includes 3 in 5 Bank Holidays and all include 1-hour breaks. About The Assessment and what to expect • You will be invited to complete a telephone role play which will involve 2 scenarios and completed with one of our Application Experience Team Managers • If successful, you would then be invited to co…
Dealer and Customer Support Specialist (Full-Time) employer: Motability Operations Careers
Contact Detail:
Motability Operations Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dealer and Customer Support Specialist (Full-Time)
✨Tip Number 1
Familiarize yourself with the Motability Scheme and its application process. Understanding the ins and outs of the service will help you provide better support to customers and dealerships during your role.
✨Tip Number 2
Practice your communication skills, especially for phone and live chat interactions. Being clear, concise, and empathetic will be key in delivering excellent customer service.
✨Tip Number 3
Prepare for the telephone role play by simulating scenarios you might encounter. Think about how you would handle different customer inquiries and practice responding effectively.
✨Tip Number 4
Show your enthusiasm for teamwork and collaboration. Highlight any past experiences where you've successfully worked with others to achieve a common goal, as this will resonate well with the team-oriented nature of the role.
We think you need these skills to ace Dealer and Customer Support Specialist (Full-Time)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Dealer and Customer Support Specialist position. Understand the key responsibilities, such as supporting the application process for car dealerships and Motability Scheme customers.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and application support. Emphasize any previous roles where you have delivered excellent service over phone, email, or live chat.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work collaboratively within a team. Mention specific examples of how you've successfully handled customer inquiries in the past.
Prepare for the Assessment: Since the application process includes a telephone role play, practice common customer service scenarios. Be ready to demonstrate your communication skills and problem-solving abilities during this assessment.
How to prepare for a job interview at Motability Operations Careers
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Dealer and Customer Support Specialist. Familiarize yourself with the application process for car dealerships and Motability Scheme customers, as this will help you answer questions confidently.
✨Practice Role Play Scenarios
Since the interview includes a telephone role play with scenarios, practice common customer service situations. Think about how you would handle inquiries or issues from both dealerships and customers to demonstrate your problem-solving skills.
✨Showcase Communication Skills
Effective communication is key in this role. During the interview, focus on clearly articulating your thoughts and actively listening to the interviewer. This will reflect your ability to engage with customers over phone, email, and live chat.
✨Highlight Team Collaboration
This position involves working closely with other team members and departments. Be prepared to discuss examples of how you've successfully collaborated in the past, showcasing your teamwork skills and adaptability.
