Trainee Mobility Driving Advisor - West and South coast region

Salary: £36,000 to £38,000 per annum

Location: Ideally you will be based in Devon, Cornwall, Somerset, Wiltshire, Hampshire or Dorset, with the flexibility to travel across the West coast and South coast as required. Based 4 days on the road, 1 day per week home based. Occasional travel to our office in Harlow, Essex is required.

We are currently only considering applications from individuals with prior experience as an Approved Driving Instructor (ADI). This is a development role where you will learn the key skills and knowledge base required to work independently as a Mobility and Driving Advisor. You will undertake a comprehensive training programme to be able to carry out holistic face to face mobility assessments with our beneficiaries, in relation to vehicle and adaptation requirements and prepare detailed assessment reports to support charitable funding decisions.

You will act as a representative of the Motability Foundation, ensuring that clients are handled professionally, efficiently and sensitively, working to the highest standards of customer service.

• Gain the skills required to become competent in conducting independent driver and passenger mobility assessments.
• This will involve assessing physical and cognitive abilities to recommend the most appropriate solution in terms of the driving task, driver controls, vehicle access and egress and equipment stowage to enable beneficiaries to utilise the vehicle and gain independence.
• Working with and learning from our existing Mobility and Driving Advisors, drawing on their wealth of knowledge and experience.
• Delivering excellent customer service both internally and externally.
• Organising and prioritising workloads to ensure deadlines are met and best practice is followed.
• Developing an in-depth knowledge of a range of mobility solutions and adaptations including their functions and limitations.
• Developing an in-depth knowledge of medical conditions and how these affect mobility and the use of vehicles.
• Gaining an in-depth knowledge of a range of Wheelchair Accessible Vehicles and solutions that can be used as a driver or passenger.
• Assisting customers, carers or driving instructors with vehicle and adaptation familiarisation.
• Producing detailed, accurate and timely assessment reports based on the functional assessment that comply with best practice and standards.
• Gaining an in-depth knowledge of grant procedures from application through to grant award.
• Promote awareness of Motability Foundation’s services and responsibilities to stakeholders and other external organisations.
• To develop relationships with stage 1 and stage 2 vehicle converters including demonstrating their vehicles.
• To become proficient in the understanding of technology, standards and legislation relating to vehicles, driving instruction and adaptations.
• Attend industry specific exhibitions, meetings with external stakeholders and fundraising events.

About you

Must haves:

• Experience as an Approved Driving Instructor
• Experience in a training environment or current technical knowledge of mobility solutions.
• Educated to ‘GCSE’/’O’ Level/NVQ 3 (minimum) standard (Mathematics and English).
• Previous experience in a customer focused environment.
• Working knowledge of Microsoft Office suite, including Word, Excel, and Outlook.
• Full clean UK driving license.
• Excellent communication skills, both oral and written.
• Confidence to deal positively with challenges that are presented.
• A can-do attitude.

Nice to haves:

• Experience of working within the disability sector.
• Experience of working with vulnerable people.
• Experience of medical conditions and how these affect mobility and independence.
• Working knowledge of Customer Relationship Management systems.
• Experience of disabling conditions and how this affects mobility.

Motability Foundation

At Motability Foundation we fund, support, research and innovate so that all disabled people can make the journeys they choose. We oversee the Motability Foundation Scheme and provide grants to help people use it, providing access to transport to hundreds of thousands of people a year. We award grants to other charities and organisations who provide different types of transport, or work towards making transport accessible. We also carry out ongoing research, in partnership with disabled people and key stakeholders in the industry, to inspire innovations that continue to champion accessible transport for all.

WHAT MOTABILITY CAN OFFER YOU

A career with Motability can offer you so much more than earning potential. We pride ourselves in offering some fantastic benefits and a culture to match, some of which includes:

• Holiday – 26 Days + 8 Bank Holidays, increasing to 28 days after 5 years’ service
• Health and Wellbeing – We offer private health care with BUPA alongside an Employee Assistance Programme, eye tests, flu vaccinations, enhanced sick pay and discounted corporate gym membership.
• Family Friendly – We offer enhanced Parental Leave inclusive of Adoption Pay and we understand that families require flexibility, we provide time off for dependants, flexible working hours and the option to work from home.
• Life Assurance is 4 x your salary.
• Diversity and Inclusion - We value everyone’s unique qualities and celebrate having a diverse and inclusive culture where everyone feels safe to be their authentic selves, no matter their age, ethnicity, religion, gender identity, sexual orientation, disability status, neurodiversity or otherwise.
• Celebrating Success – We love to recognise people that go above and beyond with our Spotlight Award as well as having team celebrations and social events throughout the year.
• Pension – Up to 15%, inclusive of a 10% non-contributory addition and Motability matching your contributions up to 5%.

How to find out more?

To find out more regarding the vacancy and for the full job description, please contact our Talent Team at: recruitment@motability.org.uk

Here at Motability Foundation, we embrace and value Diversity, Inclusion and Equity which means bringing your full self to work. We encourage and welcome all applications, regardless of age, gender identity, ethnicity, religion, sexual orientation or disability. We are a disability confident employer, so please do make us aware of any reasonable adjustments you might need throughout both the recruitment process and to work with us. We are committed to offering to interview every disabled applicant who meets the minimum criteria for the job. Once you have applied please send us an email stating that you have a disclosed disability and we will offer you an interview.