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- Tasks: Lead the Scheme Oversight function to enhance customer service for disabled people.
- Company: Motability Foundation, a charity focused on improving transport access.
- Benefits: Generous pension scheme, private healthcare, and enhanced parental leave.
- Why this job: Make a real difference in the lives of disabled individuals while leading impactful projects.
- Qualifications: Experience in policy, governance, and performance monitoring required.
- Other info: Flexible working arrangements and a commitment to diversity and inclusion.
The predicted salary is between 43200 - 72000 £ per year.
Location: Harlow, Essex. Regular travel required to London and Scotland. Harlow is easily commutable from London Liverpool Street or Tottenham Hale Station. We offer a free minibus service to/from Harlow Town Train Station as well as free parking and EV charging on site. Open to conversation on hybrid, flexible and compressed working arrangements.
About the role:
Lead the Scheme Oversight function to ensure the Motability Scheme consistently delivers choice, value for money and excellent customer service for disabled people. The role includes setting the Oversight strategy, developing the Scheme's performance management framework, reporting on performance to internal/external parties and assisting/managing key stakeholder relationships across Motability Foundation, Motability Operations and Government departments.
What you will be doing:
- Policy and Planning: Monitor UK Government policy and proposals with material impact on the Scheme; coordinate Motability's position and implications for Oversight.
- Policy and Planning: Lead annual Oversight strategy refresh and contribute to Motability's Strategic Plan.
- Policy and Planning: Chair (or deputise for Director at) Scheme Oversight governance forums and ensure well-prepared agendas, papers and decisions flow to Governors and SOC.
- Policy and Planning: Undertake ad hoc projects to develop Motability or Scheme services as required.
- Governance & Performance Monitoring: Manage the contractual relationship between Motability Foundation and its service providers in a collaborative manner.
- Governance & Performance Monitoring: Own the Oversight performance framework (KPIs, targets, thresholds) and coordinate performance reporting activities to provide monthly updates to key stakeholders.
- Governance & Performance Monitoring: Lead operational reviews of Motability Operations' delivery, commissioning deep dives where issues or opportunities are identified.
- Governance & Performance Monitoring: Sponsor customer satisfaction and experience measurement across Scheme services, ensuring findings inform improvements.
- Leadership: Act as a liaison between Motability Foundation and Motability Operations, ensuring collaborative & effective oversight.
- Leadership: Own key relationships within the Motability Operations executive leadership, Motability Foundation, Board and key Government officials.
- Leadership: Build a high-performing oversight team culture of openness, integrity, and collaborative challenge; set and monitor KPIs.
Our commitment and benefits:
Our vision is to create a charity where everyone feels like they belong, benefits from and participates in the work we do. We actively encourage applications from people of all backgrounds and cultures, and we aim to be an employer of choice for candidates with disabilities. As a Disability Confident Leader, we have committed to ensuring that disabled people and those with long term health conditions have the opportunities to fulfil their potential. We want to ensure everyone has the opportunity to perform their best when interviewing and when working with us, so if you require any reasonable adjustments that would make you more comfortable, please let us know so that we can do our best to support you.
We are committed to offering to interview every disabled applicant who meets the minimum criteria for the job. Some of our roles attract a high volume of applications and in some circumstances, we may need to limit the number of interviews offered to disabled and non-disabled candidates.
26 days annual leave, plus the option to buy/sell up to five days. One wellbeing day for extra flexibility.
Head of Scheme Oversight employer: Motability Foundation
Contact Detail:
Motability Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Scheme Oversight
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. The more comfortable you are talking about your experience, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Head of Scheme Oversight
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your experience aligns with the role of Head of Scheme Oversight. We want to see how you can contribute to our mission, so don’t hold back on showcasing your relevant skills!
Showcase Your Leadership Skills: Since this role involves leading a team and managing key relationships, it’s essential to demonstrate your leadership experience. Share examples of how you've built high-performing teams or successfully managed stakeholder relationships in the past.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at Motability Foundation
✨Know Your Stuff
Make sure you’re well-versed in the Motability Scheme and its impact on disabled people. Familiarise yourself with current UK Government policies that could affect the scheme, as this will show your commitment and understanding of the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or projects in the past. Highlight your ability to foster a culture of openness and collaboration, as this is crucial for the Head of Scheme Oversight position.
✨Be Ready for Performance Metrics
Understand key performance indicators (KPIs) relevant to oversight functions. Be prepared to discuss how you would develop and manage a performance framework, as well as how you’ve done this in previous roles.
✨Engage with Stakeholders
Think about how you would build and maintain relationships with key stakeholders, including government officials and service providers. Prepare to discuss your strategies for effective communication and collaboration.
