The Motability Foundation is seeking a dedicated Complaints Case Manager in Harlow to review, manage and resolve complaints promptly and impartially. You will work with stakeholders across the organisation, ensuring data accuracy and GDPR compliance while maintaining a high standard of service.
You will engage with customers, document case progress, and help drive improvements in how complaints are addressed and resolved, including high‑profile and legal cases as required.
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Senior Complaints Case Manager – Hybrid Role in Harlow employer: Motability Foundation
The Motability Foundation is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where every employee can thrive. With a strong commitment to employee well-being, we offer generous benefits such as 26 days of annual leave, private healthcare, and flexible working arrangements, all while championing the cause of accessible transport for disabled individuals. Our collaborative culture encourages professional growth and innovation, making it an ideal place for passionate policy professionals looking to make a meaningful impact in their careers.
