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For Companies At a Glance
- Tasks: Support customers with technical pre-sales, onboarding, and live issue resolution.
- Company: Established payments technology business with a hands-on approach.
- Benefits: Competitive salary of £85,000 plus benefits, remote work flexibility.
- Why this job: Blend technical expertise with customer interaction in a dynamic payments environment.
- Qualifications: Experience in payments, technical pre-sales, and strong communication skills.
- Other info: Opportunity to meet clients across the UK & Ireland and grow your career.
The predicted salary is between 68000 - 102000 £ per year.
An established payments technology business is hiring a Customer Success Manager to support customers and prospects across the UK and Ireland. Despite the title, this is not a traditional, commercially led CSM role. The position has evolved from a technical pre-sales support function and remains firmly hands-on, sitting at the intersection of sales, product, and customer delivery.
You will act as a technical authority for customers and internal stakeholders, supporting solution design, implementation, certification, and ongoing customer needs in a fast-paced, regulated environment.
What You’ll Be Doing- Providing technical pre-sales support (demos, tenders, solution design)
- Supporting customer onboarding and implementations
- Acting as a technical escalation point for live customer issues
- Advising on payment terminals, acquiring flows, certifications, and updates
- Working closely with sales, product, engineering, and project teams
- Meeting customers across the UK & Ireland as required
- Experience in the payments industry
- Strong knowledge of payment terminals
- Background in technical pre-sales, sales engineering, or technical support
- Confident communicator with customers and internal stakeholders
- PSP, terminal vendor, or acquiring experience
- Hybrid CSM / pre-sales background
Interested? If this matches your background and expectations, apply or message for a confidential conversation.
Presales Technical Consultant in Watford employer: Mostyn Chase
Contact Detail:
Mostyn Chase Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Presales Technical Consultant in Watford
✨Tip Number 1
Network like a pro! Reach out to your connections in the payments industry and let them know you're on the hunt for a role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Get ready for those interviews! Brush up on your technical knowledge about payment terminals and be prepared to discuss real-life scenarios where you've solved customer issues. Show them you’re not just a talker but a doer!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or networking chat, drop a quick thank-you note. It keeps you fresh in their minds and shows you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a better chance to stand out in the crowd.
We think you need these skills to ace Presales Technical Consultant in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the payments industry and any technical pre-sales roles you've had. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Success Manager role. Mention specific experiences that relate to supporting customers and solving technical issues, as this is key for us.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your communication style. Whether it's through your CV or cover letter, we want to see that you can convey complex information clearly and confidently.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Mostyn Chase
✨Know Your Payment Terminals
Make sure you brush up on your knowledge of payment terminals and their functionalities. Be ready to discuss specific models and their applications, as this role requires a strong understanding of the technical aspects of payments.
✨Showcase Your Technical Pre-Sales Experience
Prepare to share examples from your past roles where you provided technical pre-sales support. Highlight any successful demos or solution designs you've been involved in, as this will demonstrate your hands-on experience and problem-solving skills.
✨Communicate Confidently
Practice articulating your thoughts clearly and confidently. Since this role involves customer-facing interactions, being able to communicate complex technical information in an understandable way is crucial. Consider doing mock interviews with friends or colleagues.
✨Understand the Customer Journey
Familiarise yourself with the customer onboarding process and how you can support it. Think about how you would handle live customer issues and be prepared to discuss strategies for ensuring a smooth implementation and ongoing support.
