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For Companies At a Glance
- Tasks: Provide technical pre-sales support and solve customer issues in the payments industry.
- Company: Established payments technology business with a focus on customer success.
- Benefits: Competitive salary of £85,000 plus benefits and remote work flexibility.
- Why this job: Join a hands-on role that blends tech expertise with customer interaction.
- Qualifications: Experience in payments, technical pre-sales, and strong communication skills.
- Other info: Opportunity to meet customers across the UK & Ireland and grow your career.
The predicted salary is between 68000 - 102000 £ per year.
Do you have hands-on experience with payment terminals? Have you worked in a technical pre-sales or sales engineering capacity within payments? Are you comfortable in a customer-facing role that blends pre-sales support with live customer problem-solving?
An established payments technology business is hiring a Customer Success Manager to support customers and prospects across the UK and Ireland. Despite the title, this is not a traditional, commercially led CSM role. The position has evolved from a technical pre-sales support function and remains firmly hands-on, sitting at the intersection of sales, product, and customer delivery.
You will act as a technical authority for customers and internal stakeholders, supporting solution design, implementation, certification, and ongoing customer needs in a fast-paced, regulated environment.
What You’ll Be Doing- Providing technical pre-sales support (demos, tenders, solution design)
- Supporting customer onboarding and implementations
- Acting as a technical escalation point for live customer issues
- Advising on payment terminals, acquiring flows, certifications, and updates
- Working closely with sales, product, engineering, and project teams
- Meeting customers across the UK & Ireland as required
- Experience in the payments industry
- Strong knowledge of payment terminals
- Background in technical pre-sales, sales engineering, or technical support
- Confident communicator with customers and internal stakeholders
- PSP, terminal vendor, or acquiring experience
- Hybrid CSM / pre-sales background
Interested? If this matches your background and expectations, apply or message for a confidential conversation.
Presales Technical Consultant in Wakefield employer: Mostyn Chase
Contact Detail:
Mostyn Chase Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Presales Technical Consultant in Wakefield
✨Tip Number 1
Network like a pro! Reach out to your connections in the payments industry and let them know you're on the hunt for a role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Get ready for those interviews! Brush up on your technical knowledge about payment terminals and be prepared to discuss real-life scenarios where you've solved customer issues. Show them you’re not just a talker but a doer!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or networking chat, drop a quick thank-you note. It keeps you fresh in their minds and shows you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a better chance to stand out in the crowd.
We think you need these skills to ace Presales Technical Consultant in Wakefield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the payments industry and any technical pre-sales roles you've had. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Success Manager role. Share specific examples of how you've tackled customer issues or supported technical solutions in the past.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your communication style. Whether it's through your CV or cover letter, we want to see that you can convey complex information clearly and confidently.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Mostyn Chase
✨Know Your Payment Terminals
Make sure you brush up on your knowledge of payment terminals and their functionalities. Be ready to discuss specific models and their applications, as this role requires a strong understanding of the technical aspects of payments.
✨Showcase Your Technical Pre-Sales Experience
Prepare to share examples from your past roles where you've successfully supported pre-sales activities. Highlight any demos or solution designs you've been involved in, as this will demonstrate your hands-on experience and ability to engage with customers effectively.
✨Communicate Clearly and Confidently
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Use examples to illustrate your points and ensure you can explain complex technical concepts in a way that’s easy for customers to understand.
✨Understand the Customer's Needs
Research the company and its products thoroughly. Think about how you can address potential customer pain points and be prepared to discuss how your skills can help solve their problems. This shows that you’re not just technically savvy but also customer-focused.
