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For Companies At a Glance
- Tasks: Support customers with technical pre-sales, onboarding, and live issue resolution.
- Company: Established payments technology business with a focus on customer success.
- Benefits: Competitive salary of £85,000 plus benefits, including remote work options.
- Why this job: Blend technical expertise with customer interaction in a dynamic payments environment.
- Qualifications: Experience in payments, technical pre-sales, and strong communication skills.
- Other info: Opportunity to work closely with sales, product, and engineering teams across the UK & Ireland.
The predicted salary is between 68000 - 102000 £ per year.
Do you have hands-on experience with payment terminals? Have you worked in a technical pre-sales or sales engineering capacity within payments? Are you comfortable in a customer-facing role that blends pre-sales support with live customer problem-solving?
An established payments technology business is hiring a Customer Success Manager to support customers and prospects across the UK and Ireland. Despite the title, this is not a traditional, commercially led CSM role. The position has evolved from a technical pre-sales support function and remains firmly hands-on, sitting at the intersection of sales, product, and customer delivery.
You will act as a technical authority for customers and internal stakeholders, supporting solution design, implementation, certification, and ongoing customer needs in a fast-paced, regulated environment.
What You’ll Be Doing- Providing technical pre-sales support (demos, tenders, solution design)
- Supporting customer onboarding and implementations
- Acting as a technical escalation point for live customer issues
- Advising on payment terminals, acquiring flows, certifications, and updates
- Working closely with sales, product, engineering, and project teams
- Meeting customers across the UK & Ireland as required
- Experience in the payments industry
- Strong knowledge of payment terminals
- Background in technical pre-sales, sales engineering, or technical support
- Confident communicator with customers and internal stakeholders
- PSP, terminal vendor, or acquiring experience
- Hybrid CSM / pre-sales background
Interested? If this matches your background and expectations, apply or message for a confidential conversation.
Presales Technical Consultant in Southampton employer: Mostyn Chase
Contact Detail:
Mostyn Chase Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Presales Technical Consultant in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the payments industry and let them know you're on the hunt for a role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge of payment terminals and pre-sales processes. We recommend doing mock interviews with friends or using online platforms to get comfortable with common questions.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled customer issues in the past. This will highlight your hands-on experience and make you stand out as a candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Presales Technical Consultant in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the payments industry and any technical pre-sales roles you've had. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Success Manager role. Share specific examples of how you've tackled customer issues or supported technical solutions in the past.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your communication style. Whether it's through your CV or cover letter, we want to see that you can convey complex information clearly and confidently.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Mostyn Chase
✨Know Your Payment Terminals
Make sure you brush up on your knowledge of payment terminals and their functionalities. Be ready to discuss specific models and their applications, as this role requires a strong understanding of the technical aspects of payments.
✨Showcase Your Technical Pre-Sales Experience
Prepare to share examples from your past roles where you've successfully supported pre-sales activities. Highlight any demos or solution designs you've been involved in, as this will demonstrate your hands-on experience and ability to engage with customers effectively.
✨Communicate Clearly and Confidently
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Use examples to illustrate your points and ensure you can explain complex technical concepts in a way that’s easy for customers to understand.
✨Understand the Customer's Needs
Research the company and its products thoroughly. Think about how you can address potential customer pain points and be prepared to discuss how your skills can help solve their problems. This shows that you’re not just technically savvy but also customer-focused.
