Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical pre-sales support and solve customer issues in the payments industry.
- Company: Established payments technology business with a hands-on approach.
- Benefits: Competitive salary of £85,000 plus benefits and remote work flexibility.
- Why this job: Blend technical expertise with customer interaction to make a real impact.
- Qualifications: Experience in payments, technical pre-sales, and strong communication skills.
- Other info: Opportunity to meet customers across the UK & Ireland in a dynamic environment.
The predicted salary is between 68000 - 102000 £ per year.
Do you have hands-on experience with payment terminals? Have you worked in a technical pre-sales or sales engineering capacity within payments? Are you comfortable in a customer-facing role that blends pre-sales support with live customer problem-solving?
An established payments technology business is hiring a Customer Success Manager to support customers and prospects across the UK and Ireland. Despite the title, this is not a traditional, commercially led CSM role. The position has evolved from a technical pre-sales support function and remains firmly hands-on, sitting at the intersection of sales, product, and customer delivery.
You will act as a technical authority for customers and internal stakeholders, supporting solution design, implementation, certification, and ongoing customer needs in a fast-paced, regulated environment.
What You’ll Be Doing- Providing technical pre-sales support (demos, tenders, solution design)
- Supporting customer onboarding and implementations
- Acting as a technical escalation point for live customer issues
- Advising on payment terminals, acquiring flows, certifications, and updates
- Working closely with sales, product, engineering, and project teams
- Meeting customers across the UK & Ireland as required
- Experience in the payments industry
- Strong knowledge of payment terminals
- Background in technical pre-sales, sales engineering, or technical support
- Confident communicator with customers and internal stakeholders
- PSP, terminal vendor, or acquiring experience
- Hybrid CSM / pre-sales background
Interested? If this matches your background and expectations, apply or message for a confidential conversation.
Presales Technical Consultant employer: Mostyn Chase
Contact Detail:
Mostyn Chase Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Presales Technical Consultant
✨Tip Number 1
Network like a pro! Reach out to folks in the payments industry on LinkedIn or at events. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for those interviews! Brush up on your technical knowledge about payment terminals and be ready to discuss real-life scenarios. We want you to shine when they ask about your hands-on experience.
✨Tip Number 3
Showcase your problem-solving skills! In customer-facing roles, being able to think on your feet is crucial. We suggest you come up with examples of how you've tackled customer issues in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re here to help you land that Customer Success Manager role!
We think you need these skills to ace Presales Technical Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the payments industry and any technical pre-sales roles you've had. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Success Manager role. Share specific examples of how you've tackled customer issues or supported technical solutions in the past.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your communication style. Keep it clear, concise, and professional, but let your personality shine through too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Mostyn Chase
✨Know Your Payment Terminals
Make sure you brush up on your knowledge of payment terminals and their functionalities. Be ready to discuss specific models and their applications, as this role requires a strong understanding of the technical aspects of payments.
✨Showcase Your Technical Pre-Sales Experience
Prepare to share examples from your past roles where you've successfully supported pre-sales activities. Highlight any demos or solution designs you've worked on, as this will demonstrate your hands-on experience in a customer-facing capacity.
✨Communicate Clearly and Confidently
Practice articulating complex technical concepts in a way that’s easy for customers to understand. This role involves liaising with various stakeholders, so showcasing your communication skills will be key to making a great impression.
✨Be Ready for Problem-Solving Scenarios
Think of potential customer issues you might encounter and how you would resolve them. Being able to demonstrate your problem-solving skills during the interview will show that you're prepared for the fast-paced environment of this role.
