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For Companies At a Glance
- Tasks: Support customers with technical pre-sales, onboarding, and live issue resolution.
- Company: Established payments technology business with a hands-on approach.
- Benefits: Competitive salary of £85,000 plus benefits, remote work flexibility.
- Why this job: Blend technical expertise with customer interaction in a dynamic payments environment.
- Qualifications: Experience in payments, technical pre-sales, and strong communication skills.
- Other info: Opportunity to meet clients across the UK & Ireland and grow your career.
The predicted salary is between 68000 - 102000 £ per year.
Do you have hands-on experience with payment terminals? Have you worked in a technical pre-sales or sales engineering capacity within payments? Are you comfortable in a customer-facing role that blends pre-sales support with live customer problem-solving?
An established payments technology business is hiring a Customer Success Manager to support customers and prospects across the UK and Ireland. Despite the title, this is not a traditional, commercially led CSM role. The position has evolved from a technical pre-sales support function and remains firmly hands-on, sitting at the intersection of sales, product, and customer delivery.
You will act as a technical authority for customers and internal stakeholders, supporting solution design, implementation, certification, and ongoing customer needs in a fast-paced, regulated environment.
What You’ll Be Doing- Providing technical pre-sales support (demos, tenders, solution design)
- Supporting customer onboarding and implementations
- Acting as a technical escalation point for live customer issues
- Advising on payment terminals, acquiring flows, certifications, and updates
- Working closely with sales, product, engineering, and project teams
- Meeting customers across the UK & Ireland as required
- Experience in the payments industry
- Strong knowledge of payment terminals
- Background in technical pre-sales, sales engineering, or technical support
- Confident communicator with customers and internal stakeholders
- PSP, terminal vendor, or acquiring experience
- Hybrid CSM / pre-sales background
Interested? If this matches your background and expectations, apply or message for a confidential conversation.
Presales Technical Consultant in Northampton employer: Mostyn Chase
Contact Detail:
Mostyn Chase Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Presales Technical Consultant in Northampton
✨Tip Number 1
Get to know the company inside out! Research their products, services, and recent news. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience with payment terminals and technical pre-sales can benefit them. Keep it concise and focus on how you can solve their problems.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Presales Technical Consultant in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the payments industry and any technical pre-sales roles you've had. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Success Manager role. Mention specific experiences that relate to supporting customers and solving technical issues, as this is key for us.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your communication style. Whether it's through your CV or cover letter, we want to see that you can convey complex information clearly and confidently.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Mostyn Chase
✨Know Your Payment Terminals
Make sure you brush up on your knowledge of payment terminals and their functionalities. Be ready to discuss specific models, their features, and how they integrate into different payment systems. This will show that you’re not just familiar with the tech but can also provide valuable insights to customers.
✨Demonstrate Your Technical Skills
Prepare to showcase your technical pre-sales experience. Think of examples where you've successfully supported solution design or resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Engage with Customer Scenarios
Since this role involves a lot of customer interaction, practice discussing real-life scenarios where you've had to engage with clients. Be ready to explain how you’ve handled onboarding, implementations, or escalated issues. This will help demonstrate your customer-facing skills and technical authority.
✨Collaborate Across Teams
This position requires working closely with various teams like sales, product, and engineering. Prepare to talk about your experience collaborating with different departments. Highlight any cross-functional projects you've been involved in and how you contributed to their success.
