Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team focused on onboarding, customer success, and revenue growth in the crypto payments sector.
- Company: Join a fast-growing fintech company specialising in crypto payments with a strong market presence.
- Benefits: Enjoy flexible working options and a competitive salary of £45,000-£50,000.
- Why this job: Be part of a high-profile role that blends leadership with hands-on engagement in a dynamic industry.
- Qualifications: Strong customer success experience in payments, ideally with crypto; team leadership skills required.
- Other info: Opportunity to shape customer success strategies and work closely with clients.
The predicted salary is between 36000 - 60000 £ per year.
Head of Customer Success – Crypto Payments
Head of Customer Success – Crypto Payments
Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from Mostyn Chase
Connecting Top Payments Professionals to Leading Payments Companies
Head of Customer Success – Crypto Payments
Are you a customer success leader with deep payments experience? Have you led teams focused on onboarding, upselling, and long-term client growth? Are you looking to work with a high growth fintech in a visible and hands-on role?
Then this may be for you:
We are currently partnering with a crypto payments platform to appoint their new Head of Customer Success.
This is a key leadership role reporting directly to the CRO. You will lead a growing team responsible for onboarding, customer success, and revenue expansion post-sale. The focus is on building long-term, high-value relationships with clients, managing KPIs, resolving compliance delays, and driving additional revenue through upselling and cross-selling.
The team currently includes three Customer Success Managers and one Onboarding Manager, with scope to expand as client volume grows. Your leadership will be pivotal in optimising workflows, setting strategy, and remaining closely involved in operational execution.
What makes this opportunity stand out?
- The company has a clear focus on the crypto payments space and is growing quickly.
- The role is high-profile, visible, and critical to customer satisfaction and retention.
- It blends team leadership with day-to-day engagement – ideal for someone who enjoys being hands-on.
- You will have autonomy to shape and improve how customer success is delivered.
- The company supports flexible working, with an expectation to be in London once per week.
- What we are looking for:
- Strong experience in customer success within the payments industry, ideally with crypto or transaction-based models.
- Confidence managing onboarding workflows, customer escalations, and reporting at executive level.
- Experience leading teams in a B2B fintech or payments environment, ideally with structured client tiering (silver, gold, platinum).
- Commercial acumen – able to spot upsell opportunities, manage pricing discussions, and contribute to revenue goals.
If you are a driven customer success leader with a background in payments and want to help shape the next stage of a fast-scaling crypto fintech, I would welcome a confidential conversation.
Please message me directly or apply via LinkedIn to arrange an initial confidential call.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
Referrals increase your chances of interviewing at Mostyn Chase by 2x
Get notified about new Head of Customer Success jobs in London Area, United Kingdom .
Greater London, England, United Kingdom 20 hours ago
Greater London, England, United Kingdom 4 days ago
Greater London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 9 hours ago
London, England, United Kingdom 3 weeks ago
London Area, United Kingdom £45,000.00-£50,000.00 23 hours ago
London, England, United Kingdom 1 week ago
Head of Customer Services, ICIS (Hybrid)
London, England, United Kingdom 1 month ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 3 weeks ago
Head of Client Success at Retail Insights
London, England, United Kingdom 5 months ago
City Of London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 1 month ago
Head of Client Success at Retail Insights
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 1 week ago
Head of Client Success at Insurtech Insights
London, England, United Kingdom 5 months ago
Global Head of Customer Success, Medical Affairs
London, England, United Kingdom 3 weeks ago
Head of Customer Account Management and Support
London, England, United Kingdom 5 months ago
Senior Director, Customer Success Account Management
London, England, United Kingdom 38 minutes ago
Head of Client Success at Private Equity Insights
London, England, United Kingdom 5 months ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 10 months ago
Greater London, England, United Kingdom 1 week ago
London, England, United Kingdom 5 months ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Head of Customer Success – Crypto Payments employer: Mostyn Chase
Contact Detail:
Mostyn Chase Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success – Crypto Payments
✨Tip Number 1
Familiarise yourself with the latest trends in crypto payments. Understanding the current landscape and challenges in this sector will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the fintech and crypto space. Attend industry events or webinars to connect with potential colleagues or mentors who can provide insights and possibly refer you to the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led customer success teams in the past. Highlight your experience with onboarding, upselling, and managing KPIs to showcase your leadership skills.
✨Tip Number 4
Research the company’s values and mission. Tailoring your conversation to align with their goals will show that you're not just looking for any job, but are genuinely interested in contributing to their success.
We think you need these skills to ace Head of Customer Success – Crypto Payments
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer success, particularly within the payments and crypto sectors. Use specific examples of how you've led teams, managed onboarding processes, and driven revenue growth.
Craft a Compelling Cover Letter: In your cover letter, emphasise your leadership skills and your ability to build long-term client relationships. Mention any relevant metrics or KPIs you've achieved in previous roles to demonstrate your impact.
Showcase Relevant Experience: When detailing your work history, focus on roles that involved customer success in fintech or payments. Highlight your experience with upselling, cross-selling, and managing customer escalations, as these are key aspects of the role.
Prepare for Interviews: If you get an interview, be ready to discuss your strategic approach to customer success. Think about how you would optimise workflows and engage with clients at an executive level, as this will be crucial for the position.
How to prepare for a job interview at Mostyn Chase
✨Showcase Your Payments Expertise
Make sure to highlight your experience in the payments industry, especially if you have a background in crypto or transaction-based models. Be prepared to discuss specific examples of how you've successfully managed customer success initiatives in this space.
✨Demonstrate Leadership Skills
As a Head of Customer Success, you'll need to lead a team effectively. Share your experiences in managing teams, focusing on onboarding and upselling. Discuss how you've optimised workflows and set strategies that led to improved customer satisfaction and retention.
✨Prepare for KPI Discussions
Since the role involves managing KPIs, be ready to talk about how you've tracked and reported on performance metrics in previous roles. Highlight any specific KPIs you've successfully influenced and how they contributed to revenue growth.
✨Be Ready for Commercial Conversations
The company is looking for someone with strong commercial acumen. Prepare to discuss how you've identified upsell opportunities and managed pricing discussions in the past. This will demonstrate your ability to contribute to revenue goals effectively.
