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For Companies At a Glance
- Tasks: Provide technical pre-sales support and solve customer issues in the payments industry.
- Company: Established payments technology business with a hands-on approach.
- Benefits: Competitive salary of £85,000 plus benefits and remote work flexibility.
- Why this job: Blend technical expertise with customer interaction to make a real impact.
- Qualifications: Experience in payments, technical pre-sales, and strong communication skills.
- Other info: Opportunity to work in a dynamic environment with career growth potential.
The predicted salary is between 68000 - 102000 £ per year.
Do you have hands-on experience with payment terminals? Have you worked in a technical pre-sales or sales engineering capacity within payments? Are you comfortable in a customer-facing role that blends pre-sales support with live customer problem-solving?
An established payments technology business is hiring a Customer Success Manager to support customers and prospects across the UK and Ireland. Despite the title, this is not a traditional, commercially led CSM role. The position has evolved from a technical pre-sales support function and remains firmly hands-on, sitting at the intersection of sales, product, and customer delivery.
You will act as a technical authority for customers and internal stakeholders, supporting solution design, implementation, certification, and ongoing customer needs in a fast-paced, regulated environment.
What You’ll Be Doing- Providing technical pre-sales support (demos, tenders, solution design)
- Supporting customer onboarding and implementations
- Acting as a technical escalation point for live customer issues
- Advising on payment terminals, acquiring flows, certifications, and updates
- Working closely with sales, product, engineering, and project teams
- Meeting customers across the UK & Ireland as required
- Experience in the payments industry
- Strong knowledge of payment terminals
- Background in technical pre-sales, sales engineering, or technical support
- Confident communicator with customers and internal stakeholders
- PSP, terminal vendor, or acquiring experience
- Hybrid CSM / pre-sales background
Interested? If this matches your background and expectations, apply or message for a confidential conversation.
Presales Technical Consultant in Glasgow employer: Mostyn Chase
Contact Detail:
Mostyn Chase Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Presales Technical Consultant in Glasgow
✨Tip Number 1
Get to know the company inside out! Research their products, services, and recent news. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience with payment terminals and technical pre-sales can benefit them. Keep it concise and focus on how you can solve their problems.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Presales Technical Consultant in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the payments industry and any technical pre-sales roles you've had. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Success Manager role. Share specific examples of how you've tackled customer issues or supported technical solutions in the past.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your communication style. Whether it's through your CV or cover letter, we want to see that you can convey complex information clearly and confidently.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Mostyn Chase
✨Know Your Payment Terminals
Make sure you brush up on your knowledge of payment terminals and their functionalities. Be prepared to discuss specific models and their applications, as this will show your hands-on experience and technical expertise in the payments industry.
✨Demonstrate Your Problem-Solving Skills
Since the role involves live customer problem-solving, think of examples from your past experiences where you've successfully resolved technical issues. Prepare to share these stories during the interview to highlight your ability to handle real-time challenges.
✨Familiarise Yourself with the Company’s Products
Research the company’s offerings and understand how they fit into the broader payments landscape. This will not only help you answer questions more effectively but also allow you to ask insightful questions about their products during the interview.
✨Practice Your Communication Skills
As a Customer Success Manager, you'll need to communicate effectively with both customers and internal teams. Practice articulating complex technical concepts in simple terms, as this will demonstrate your ability to bridge the gap between technical and non-technical stakeholders.
