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For Companies At a Glance
- Tasks: Support customers and manage key accounts while driving revenue growth.
- Company: Join a fast-growing fintech revolutionising payment solutions for digital businesses.
- Benefits: Enjoy hybrid working, career progression, and a supportive team environment.
- Why this job: Make a real impact from day one in a dynamic, growth-focused company.
- Qualifications: Experience in customer support or operations, preferably in fintech or digital commerce.
- Other info: This role offers a unique opportunity to shape your career in a scaling business.
The predicted salary is between 30000 - 42000 £ per year.
Are you looking for a role where your customer support skills can directly influence growth? Do you want to join a scaling fintech where you can carve out a long-term career?
We are working with a fast-growing fintech business to appoint a Customer Support Specialist as part of their expansion strategy. This is a newly created role offering genuine career progression within a scale-up environment where customer success and commercial impact go hand in hand.
Our client provides next-generation payment solutions to digital businesses, combining smart infrastructure with highly tailored service. As they continue to scale, this role will be instrumental in strengthening customer relationships and driving value across a growing client base.
About the Role
Reporting to the Head of Account Management, you will be a key contact for inbound support queries, while also managing a portfolio of high-value customers. The role blends hands-on support delivery with commercial responsibility, including revenue growth through upselling.
Key responsibilities include:
- Providing timely, efficient support to customers via phone and email
- Managing and nurturing relationships with circa 10–15 key accounts
- Contributing to revenue targets by identifying upsell opportunities
- Maintaining and improving internal documentation and guides
- Collaborating across support, commercial and technical teams
This is a hybrid role based in central London, with a requirement to attend the office three days per week.
Candidate Profile
We are looking for a proactive, confident individual with a natural aptitude for customer engagement and problem-solving. Along with professional experience in an operations or customer support role, in fintech, payments or digital commerce.
What’s on Offer
- Real career growth into account management or sales
- Impact from day one, with clear objectives and support
- A progressive, team-oriented environment where your voice matters
To express interest or arrange a confidential discussion, please contact Paula. We are keen to speak with candidates who see this as a platform for growth and are ready to make a meaningful contribution to a business on the rise.
Customer Support Specialist (London Area) employer: Mostyn Chase
Contact Detail:
Mostyn Chase Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist (London Area)
✨Tip Number 1
Familiarise yourself with the fintech industry and the specific payment solutions offered by the company. Understanding their products will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to discuss your previous customer support experiences, particularly any instances where you successfully managed high-value accounts or identified upselling opportunities. This will showcase your ability to contribute to revenue growth.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations for the role.
✨Tip Number 4
Demonstrate your problem-solving skills by preparing examples of how you've handled challenging customer situations in the past. This will highlight your proactive approach and ability to maintain strong customer relationships.
We think you need these skills to ace Customer Support Specialist (London Area)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, particularly in fintech or digital commerce. Emphasise any achievements related to customer engagement and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support and your understanding of the fintech industry. Mention specific examples of how you've contributed to customer success in previous roles.
Highlight Key Skills: In your application, focus on skills that align with the job description, such as communication, relationship management, and upselling. Use keywords from the job listing to demonstrate your fit for the role.
Show Enthusiasm for Growth: Express your eagerness for career progression within the company. Mention how you see this role as a platform for growth and how you can contribute to the company's success from day one.
How to prepare for a job interview at Mostyn Chase
✨Showcase Your Customer Support Skills
Make sure to highlight your previous experience in customer support roles, especially in fintech or digital commerce. Be prepared to discuss specific examples of how you've successfully resolved customer issues and contributed to customer satisfaction.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to share instances where you've tackled challenging problems. Employers are looking for candidates who can think on their feet and provide effective solutions, so consider using the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Understand the Company and Its Products
Research the fintech company and its payment solutions before the interview. Familiarise yourself with their services and how they benefit customers. This knowledge will help you articulate how you can contribute to their growth and customer success.
✨Prepare Questions for the Interviewer
Have a list of thoughtful questions ready to ask the interviewer. Inquire about the company's culture, growth opportunities, and how success is measured in the Customer Support Specialist role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
