Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical pre-sales support and solve customer issues in the payments industry.
- Company: Established payments technology business with a focus on customer success.
- Benefits: Competitive salary of £85,000 plus benefits and remote work flexibility.
- Why this job: Join a hands-on role that blends tech expertise with customer interaction.
- Qualifications: Experience in payments, technical pre-sales, and strong communication skills.
- Other info: Opportunity to meet customers across the UK & Ireland and grow your career.
The predicted salary is between 68000 - 102000 £ per year.
Do you have hands-on experience with payment terminals? Have you worked in a technical pre-sales or sales engineering capacity within payments? Are you comfortable in a customer-facing role that blends pre-sales support with live customer problem-solving?
An established payments technology business is hiring a Customer Success Manager to support customers and prospects across the UK and Ireland. Despite the title, this is not a traditional, commercially led CSM role. The position has evolved from a technical pre-sales support function and remains firmly hands-on, sitting at the intersection of sales, product, and customer delivery.
You will act as a technical authority for customers and internal stakeholders, supporting solution design, implementation, certification, and ongoing customer needs in a fast-paced, regulated environment.
What You’ll Be Doing- Providing technical pre-sales support (demos, tenders, solution design)
- Supporting customer onboarding and implementations
- Acting as a technical escalation point for live customer issues
- Advising on payment terminals, acquiring flows, certifications, and updates
- Working closely with sales, product, engineering, and project teams
- Meeting customers across the UK & Ireland as required
- Experience in the payments industry
- Strong knowledge of payment terminals
- Background in technical pre-sales, sales engineering, or technical support
- Confident communicator with customers and internal stakeholders
- PSP, terminal vendor, or acquiring experience
- Hybrid CSM / pre-sales background
Interested? If this matches your background and expectations, apply or message for a confidential conversation.
Presales Technical Consultant in Crawley employer: Mostyn Chase
Contact Detail:
Mostyn Chase Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Presales Technical Consultant in Crawley
✨Tip Number 1
Network like a pro! Reach out to your connections in the payments industry and let them know you're on the hunt for a role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge of payment terminals and pre-sales processes. We recommend doing mock interviews with friends or using online platforms to get comfortable with common questions.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled customer issues in the past. This will demonstrate your hands-on experience and ability to thrive in a fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Presales Technical Consultant in Crawley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the payments industry and any technical pre-sales roles you've had. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Success Manager role. Share specific examples of how you've tackled customer issues or supported technical solutions in the past.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your communication style. We love clear, concise, and engaging writing, so let your personality come through while keeping it professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Mostyn Chase
✨Know Your Payment Terminals
Make sure you brush up on your knowledge of payment terminals before the interview. Be ready to discuss different types, their functionalities, and any hands-on experience you've had. This will show that you’re not just familiar with the tech but can also speak confidently about it.
✨Demonstrate Your Technical Pre-Sales Skills
Prepare to share specific examples from your past roles where you provided technical pre-sales support. Think about how you handled demos, solution designs, or customer onboarding. This will help illustrate your hands-on experience and problem-solving abilities in a customer-facing role.
✨Communicate Clearly and Confidently
As a Customer Success Manager, you'll need to communicate effectively with both customers and internal teams. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend to refine your communication style and ensure you come across as approachable and knowledgeable.
✨Understand the Company’s Products and Culture
Research the company’s products and their position in the payments industry. Familiarise yourself with their values and culture. This will not only help you answer questions more effectively but also allow you to ask insightful questions, showing your genuine interest in the role and the company.
