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For Companies At a Glance
- Tasks: Provide technical pre-sales support and solve customer issues in the payments industry.
- Company: Established payments technology business with a focus on customer success.
- Benefits: Competitive salary of £85,000 plus benefits and remote work flexibility.
- Why this job: Join a hands-on role that blends tech expertise with customer interaction.
- Qualifications: Experience in payments, technical pre-sales, and strong communication skills.
- Other info: Opportunity to meet customers across the UK & Ireland and grow your career.
The predicted salary is between 68000 - 102000 £ per year.
Do you have hands-on experience with payment terminals? Have you worked in a technical pre-sales or sales engineering capacity within payments? Are you comfortable in a customer-facing role that blends pre-sales support with live customer problem-solving?
An established payments technology business is hiring a Customer Success Manager to support customers and prospects across the UK and Ireland. Despite the title, this is not a traditional, commercially led CSM role. The position has evolved from a technical pre-sales support function and remains firmly hands-on, sitting at the intersection of sales, product, and customer delivery.
You will act as a technical authority for customers and internal stakeholders, supporting solution design, implementation, certification, and ongoing customer needs in a fast-paced, regulated environment.
What You’ll Be Doing- Providing technical pre-sales support (demos, tenders, solution design)
- Supporting customer onboarding and implementations
- Acting as a technical escalation point for live customer issues
- Advising on payment terminals, acquiring flows, certifications, and updates
- Working closely with sales, product, engineering, and project teams
- Meeting customers across the UK & Ireland as required
- Experience in the payments industry
- Strong knowledge of payment terminals
- Background in technical pre-sales, sales engineering, or technical support
- Confident communicator with customers and internal stakeholders
- PSP, terminal vendor, or acquiring experience
- Hybrid CSM / pre-sales background
Interested? If this matches your background and expectations, apply or message for a confidential conversation.
Presales Technical Consultant in Basildon employer: Mostyn Chase
Contact Detail:
Mostyn Chase Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Presales Technical Consultant in Basildon
✨Tip Number 1
Network like a pro! Reach out to your connections in the payments industry and let them know you're on the hunt for a role. You never know who might have the inside scoop on opportunities that aren't advertised.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your experience with payment terminals and technical pre-sales. This will help you stand out during interviews and demonstrate your hands-on expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors, focusing on customer-facing scenarios and problem-solving in a technical context. This will boost your confidence and help you articulate your value effectively.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your application to highlight your unique blend of technical and customer success skills, and let’s get the conversation started!
We think you need these skills to ace Presales Technical Consultant in Basildon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the payments industry and any technical pre-sales roles you've had. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Success Manager role. Mention specific experiences that relate to supporting customers and solving technical issues, as this is key for us.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your communication style. Whether it's through your CV or cover letter, we want to see that you can convey complex information clearly and confidently.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Mostyn Chase
✨Know Your Payment Terminals
Make sure you brush up on your knowledge of payment terminals and their functionalities. Be ready to discuss specific models, their features, and how they integrate into different payment systems. This will show that you’re not just familiar with the tech but can also provide valuable insights to customers.
✨Demonstrate Your Technical Skills
Prepare to showcase your technical pre-sales experience. Think of examples where you've successfully supported solution design or resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving abilities.
✨Engage with Customer Scenarios
Anticipate questions about real-life customer scenarios you might face in this role. Practice articulating how you would approach onboarding a new client or addressing a technical issue. This will demonstrate your hands-on experience and ability to think on your feet.
✨Communicate Confidently
Since this role involves a lot of customer interaction, practice your communication skills. Be clear and concise when explaining technical concepts, and don’t shy away from asking clarifying questions if needed. Confidence in your communication will help build trust with both customers and internal teams.
