At a Glance
- Tasks: Lead performance management and data analysis to drive service excellence in Facilities Management.
- Company: Join a dynamic team focused on operational excellence and innovation.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and innovation.
- Why this job: Make a real impact by improving services and enhancing client experiences.
- Qualifications: Strong analytical skills and experience with data management in facilities management.
The predicted salary is between 45000 - 55000 £ per year.
We are seeking an experienced and analytical Performance & Data Lead to join our Contract Management Team. This is a pivotal role responsible for driving service excellence across both self-delivered and subcontracted Facilities Management (FM) services.
The successful candidate will lead performance management activities across the supply chain, ensuring contractual obligations, service levels, and operational performance targets are consistently achieved. Working closely with supplier relationship managers, operational teams, business intelligence functions, and client stakeholders, you will provide critical performance insight, governance, and reporting to support informed decision-making and continuous improvement.
You will also play a key role in supplier onboarding, mobilisation activities, CAFM system adoption, and the development of data-driven processes that enhance operational performance and client outcomes.
Key Responsibilities- Monitor and manage supplier performance against contractual KPIs, SLAs, and service standards.
- Analyse performance data to identify trends, risks, opportunities, and areas for improvement.
- Produce and present monthly performance reports, dashboards, and management information packs.
- Support governance meetings by presenting meaningful performance insights and recommendations.
- Investigate performance issues, identify root causes, and develop corrective action plans.
- Support Supplier Relationship Managers through performance governance and reporting.
- Lead supplier onboarding and mobilisation activities relating to reporting requirements, data governance, and information management processes.
- Act as the primary point of contact for performance management, reporting requests, system enhancements, and innovation initiatives.
- Build strong relationships with operational teams, suppliers, technology specialists, and client stakeholders.
- Support the development, optimisation, and adoption of CAFM and business management systems.
- Collaborate with technology, sustainability, data, and operational teams to improve reporting capability and business intelligence.
- Drive process improvements and change initiatives that enhance operational efficiency and effectiveness.
- Promote innovative and customer-focused service delivery approaches that improve the client and end-user experience.
You will be a highly motivated and detail-oriented professional with a passion for data, performance improvement, and operational excellence. You will have strong analytical capabilities and be comfortable communicating complex information to a wide range of stakeholders.
Essential Skills & Experience- Strong numerical, analytical, and statistical skills.
- Advanced data analysis and reporting experience.
- Excellent IT and data management capabilities.
- Experience working with CAFM and business management systems within a facilities management environment.
- Strong understanding of Total Facilities Management (TFM) service delivery.
- Excellent communication, presentation, and stakeholder engagement skills.
- Ability to influence and build effective relationships at all organisational levels.
- Proven ability to analyse complex information and translate it into actionable insights.
- Eligible to obtain Security Clearance (SC) level clearance.
Performance and Data Manager - Facilities Management in Telford employer: MostonRECRUIT
As a leading employer in the Facilities Management sector, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel. With a strong focus on professional development, we offer numerous growth opportunities and support for continuous learning, ensuring that our team members can thrive in their careers. Our home-based role allows for flexibility while being part of a dynamic team dedicated to delivering exceptional service and driving operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Performance and Data Manager - Facilities Management in Telford
✨Tip Number 1
Network like a pro! Reach out to people in the facilities management sector, especially those who work with data and performance. Attend industry events or webinars to make connections and learn about job openings that might not be advertised.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with data analysis and performance management. When you get the chance to chat with potential employers, share these examples to demonstrate how you can drive service excellence.
✨Tip Number 3
Be proactive! If you see a company you're interested in, don’t wait for them to post a job. Reach out directly through our website, express your interest, and ask if they have any upcoming opportunities that fit your skills.
✨Tip Number 4
Prepare for interviews by brushing up on your knowledge of CAFM systems and performance metrics. Be ready to discuss how you've used data to improve operational performance in past roles. This will show you're not just a numbers person, but someone who can translate data into actionable insights.
We think you need these skills to ace Performance and Data Manager - Facilities Management in Telford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Performance & Data Manager role. Highlight your analytical skills and experience in facilities management, especially with KPIs and SLAs. We want to see how your background aligns with our needs!
Showcase Your Achievements:When writing your application, don’t just list your responsibilities. Instead, showcase your achievements! Use specific examples of how you’ve improved performance or driven data-driven decisions in previous roles. This will help us see your impact.
Be Clear and Concise:Keep your application clear and concise. We appreciate straightforward communication, so avoid jargon and get straight to the point. Make it easy for us to understand your qualifications and why you’re a great fit for the team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining StudySmarter!
How to prepare for a job interview at MostonRECRUIT
✨Know Your Data Inside Out
As a Performance and Data Manager, you'll need to demonstrate your analytical skills. Brush up on key performance indicators (KPIs) and service level agreements (SLAs) relevant to facilities management. Be ready to discuss how you've used data to drive improvements in past roles.
✨Showcase Your Communication Skills
You'll be working with various stakeholders, so it's crucial to highlight your communication abilities. Prepare examples of how you've effectively presented complex data insights to different audiences. This will show that you can translate numbers into actionable strategies.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've identified performance issues and implemented corrective actions. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Familiarise Yourself with CAFM Systems
Since the role involves working with CAFM systems, make sure you understand their functionalities. If possible, research the specific system the company uses and be prepared to discuss how you've leveraged technology to enhance operational performance in your previous roles.
