At a Glance
- Tasks: Lead performance management and data analysis to drive service excellence in Facilities Management.
- Company: Join a dynamic team focused on operational excellence and continuous improvement.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and customer satisfaction.
- Why this job: Make a real impact by enhancing operational performance and client outcomes.
- Qualifications: Strong analytical skills and experience with data management in Facilities Management.
The predicted salary is between 45000 - 55000 £ per year.
We are seeking an experienced and analytical Performance & Data Lead to join our Contract Management Team. This is a pivotal role responsible for driving service excellence across both self-delivered and subcontracted Facilities Management (FM) services.
The successful candidate will lead performance management activities across the supply chain, ensuring contractual obligations, service levels, and operational performance targets are consistently achieved. Working closely with supplier relationship managers, operational teams, business intelligence functions, and client stakeholders, you will provide critical performance insight, governance, and reporting to support informed decision-making and continuous improvement.
You will also play a key role in supplier onboarding, mobilisation activities, CAFM system adoption, and the development of data-driven processes that enhance operational performance and client outcomes.
Key Responsibilities- Monitor and manage supplier performance against contractual KPIs, SLAs, and service standards.
- Analyse performance data to identify trends, risks, opportunities, and areas for improvement.
- Produce and present monthly performance reports, dashboards, and management information packs.
- Support governance meetings by presenting meaningful performance insights and recommendations.
- Investigate performance issues, identify root causes, and develop corrective action plans.
- Support Supplier Relationship Managers through performance governance and reporting.
- Lead supplier onboarding and mobilisation activities relating to reporting requirements, data governance, and information management processes.
- Act as the primary point of contact for performance management, reporting requests, system enhancements, and innovation initiatives.
- Build strong relationships with operational teams, suppliers, technology specialists, and client stakeholders.
- Support the development, optimisation, and adoption of CAFM and business management systems.
- Collaborate with technology, sustainability, data, and operational teams to improve reporting capability and business intelligence.
- Drive process improvements and change initiatives that enhance operational efficiency and effectiveness.
- Promote innovative and customer-focused service delivery approaches that improve the client and end-user experience.
You will be a highly motivated and detail-oriented professional with a passion for data, performance improvement, and operational excellence. You will have strong analytical capabilities and be comfortable communicating complex information to a wide range of stakeholders.
Essential Skills & Experience- Strong numerical, analytical, and statistical skills.
- Advanced data analysis and reporting experience.
- Excellent IT and data management capabilities.
- Experience working with CAFM and business management systems within a facilities management environment.
- Strong understanding of Total Facilities Management (TFM) service delivery.
- Excellent communication, presentation, and stakeholder engagement skills.
- Ability to influence and build effective relationships at all organisational levels.
- Proven ability to analyse complex information and translate it into actionable insights.
- Eligible to obtain Security Clearance (SC) level clearance.
Performance and Data Manager - Facilities Management in Southampton employer: MostonRECRUIT
As a leading employer in the Facilities Management sector, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel. With a strong focus on professional development, we offer numerous growth opportunities and support for continuous learning, ensuring that our team members can thrive in their careers. Our home-based role allows for flexibility while being part of a dynamic team dedicated to delivering exceptional service and performance excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Performance and Data Manager - Facilities Management in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the facilities management sector, especially those who work with data and performance. Attend industry events or webinars to make connections and learn about job openings that might not be advertised.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your analytical capabilities and past successes in performance management. This will give you an edge when discussing your experience during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your communication skills. Focus on how you can present complex data insights clearly and effectively to different stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! We often have exclusive roles listed there, and it’s a great way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Performance and Data Manager - Facilities Management in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Performance & Data Manager role. Highlight your analytical skills and experience in facilities management, focusing on how you've driven performance improvements in previous roles.
Showcase Your Data Skills:Since this role is all about data, don’t shy away from showcasing your advanced data analysis and reporting experience. Use specific examples to demonstrate how you've used data to influence decision-making and improve operational performance.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about performance management and how your skills align with our mission at StudySmarter. Keep it engaging and relevant to the job description.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at MostonRECRUIT
✨Know Your Data Inside Out
As a Performance and Data Manager, you'll need to demonstrate your analytical skills. Brush up on key performance indicators (KPIs) and service level agreements (SLAs) relevant to facilities management. Be ready to discuss how you've used data to drive improvements in past roles.
✨Showcase Your Communication Skills
You'll be working with various stakeholders, so it's crucial to highlight your communication abilities. Prepare examples of how you've effectively presented complex data insights to different audiences. Practice explaining technical concepts in simple terms to show you can engage with non-technical stakeholders.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to investigate performance issues or implement corrective action plans. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Demonstrate Your Continuous Improvement Mindset
This role is all about enhancing operational performance. Be prepared to discuss specific initiatives you've led or contributed to that improved efficiency or service delivery. Highlight your experience with CAFM systems and any innovative approaches you've taken to drive change.
