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For Companies At a Glance
- Tasks: Oversee operations across multiple sites, ensuring compliance and client satisfaction.
- Company: Leading Facilities Management organisation with a focus on excellence.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Why this job: Make a real impact in a senior role while managing complex operations.
- Qualifications: Experience in managing technical contractors and strong communication skills.
- Other info: Join a team that values safety, compliance, and innovative service delivery.
The predicted salary is between 36000 - 60000 £ per year.
We are working with a leading Facilities Management organisation to appoint an experienced Regional Operations Manager to oversee a defined portfolio of 3–4 complex sites within London. This is a senior operational role with full P&L responsibility, focused on hard services delivery, client satisfaction, statutory compliance, and commercial performance.
Role Overview
The Regional Operations Manager is responsible for the day-to-day operational management of their site portfolio, ensuring all services are delivered in line with contractual requirements, technical standards, SLAs and KPIs. You will act as the senior operational contact for clients, manage multiple specialist contractors, and ensure works are delivered safely, compliantly and commercially.
Key Responsibilities
- Ensure all policies, procedures and technical standards are implemented and adhered to across the portfolio
- Drive a strong Health & Safety culture, ensuring near misses are captured, lessons learned and incidents avoided
- Maintain full statutory compliance, ensuring inspections are planned, completed on time and remedial works scheduled appropriately
- Oversee all planned and reactive maintenance, ensuring work is assigned correctly, completed on time, audited and reported
- Ensure full commercial compliance with contract requirements
- Manage and deliver against all SLAs and KPIs, minimising service failures, penalties and availability deductions
- Investigate and mitigate penalties where incurred, implementing corrective actions
- Develop, manage and deliver robust planned maintenance programmes across all sites in line with contract specifications
- Establish, communicate and maintain accurate maintenance schedules within your area of responsibility
- Maintain strong and regular client engagement, providing timely updates, reports and performance reviews
- Identify opportunities to improve service delivery and contract performance, progressing improvements with internal stakeholders and clients
- Work collaboratively with project and delivery teams to ensure works are delivered professionally and enhance client perception
- Own and manage the annual financial budget for all sites within your portfolio
- Achieve financial targets set by senior leadership
- Conduct monthly contract performance and financial reviews
Key Skills & Experience
- Proven experience managing multiple technical contractors
- Strong communication skills, able to operate effectively at all levels
- Confident, empathetic and influential approach to stakeholder management
- Ability to instil confidence and ownership with clients, tenants and landlords
- Strong Hard Services background within a technically complex environment
- Commercially astute, with experience negotiating with clients or their representatives
- Strong Health & Safety knowledge and leadership
- Working knowledge of CAFM systems, planned maintenance, work planning and quality control
- Experience working within PFI environments, particularly performance measurement
- Knowledge of water hygiene management within healthcare premises
Regional Operations Manager employer: MostonRECRUIT
Contact Detail:
MostonRECRUIT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the Facilities Management sector and let them know you're on the hunt for a Regional Operations Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their portfolio and be ready to discuss how your experience aligns with their needs, especially around hard services delivery and client satisfaction. Show them you’re the perfect fit!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply directly through our website! We’ve got loads of opportunities that might just be the perfect match for your skills. Plus, applying directly can sometimes give you a leg up in the hiring process.
We think you need these skills to ace Regional Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regional Operations Manager role. Highlight your experience with managing multiple technical contractors and your strong hard services background. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience in client engagement and how you’ve driven Health & Safety culture in previous positions. Let us know what makes you stand out!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to manage P&L responsibilities and improve service delivery. Numbers speak volumes, so include any KPIs or SLAs you've successfully met or exceeded!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application directly and ensures you don’t miss any important updates from us!
How to prepare for a job interview at MostonRECRUIT
✨Know Your Portfolio Inside Out
Before the interview, make sure you thoroughly understand the specific sites you'll be managing. Research their operational needs, any recent challenges they've faced, and how your experience aligns with those requirements. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Demonstrate Your Health & Safety Expertise
Given the importance of Health & Safety in this role, prepare to discuss your past experiences in fostering a strong safety culture. Bring examples of how you've successfully managed compliance and mitigated risks in previous positions. This will highlight your commitment to maintaining high standards.
✨Showcase Your Communication Skills
As a Regional Operations Manager, you'll need to engage with various stakeholders. Practice articulating your thoughts clearly and confidently. Consider preparing a few anecdotes that demonstrate your ability to manage relationships with clients, contractors, and team members effectively.
✨Prepare for Financial Discussions
Since you'll be responsible for P&L, brush up on your financial acumen. Be ready to discuss how you've managed budgets in the past, achieved financial targets, and navigated any challenges. This will reassure the interviewers of your commercial awareness and capability in handling financial responsibilities.
