Facilities Manager in Luton

We are seeking an experienced and highly organised Facilities Management (FM) Manager to provide leadership, management, and operational support across a dynamic facilities contract. Working closely with the Contract Manager (CM), you will ensure compliance with company policies and procedures, oversee Health & Safety processes, and support the delivery of both Hard and Soft FM services. This is a varied role combining facilities management, compliance, health and safety, HR administration, and client engagement. The successful candidate will play a key role in maintaining service excellence, supporting operational teams, and ensuring contractual obligations, KPIs, and SLAs are consistently achieved.

Key Responsibilities

• Human Resources
  • Manage recruitment and selection processes, including vacancy administration and agency liaison.
  • Coordinate interviews and communicate outcomes to candidates.
  • Organise and deliver employee inductions.
  • Ensure new starter information is submitted accurately to HR and payroll teams.
  • Manage DBS checks, vetting processes, and periodic renewals.
  • Monitor probation review schedules and support managers with completion.
  • Maintain training records and matrices.
  • Coordinate employee training and development activities.
  • Administer Employee Development Reviews (EDRs).
• Health & Safety & Compliance
  • Support the Contract Manager with Health & Safety reporting and statistical information.
  • Ensure compliance trackers are maintained and up to date.
  • Fulfil Health & Safety responsibilities in accordance with HASWA 1974 and company procedures.
  • Ensure statutory compliance requirements are met across the contract.
  • Monitor and support achievement of contractual KPIs and SLAs.
  • Promote a strong culture of safety, environmental awareness, and continuous improvement.
• Operational & Contract Support
  • Provide administrative and operational support to the Contract Manager, Hard Services Manager, and wider operational teams.
  • Attend and contribute to client meetings and daily operational meetings.
  • Maintain high standards of service delivery and contract compliance.
  • Undertake additional duties as reasonably requested by management.

About You

You will be a proactive and detail-oriented professional with excellent organisational skills and the ability to work effectively across multiple priorities.

Key Competencies

• Leadership and team support
• Excellent communication skills
• Client-facing experience
• Strong report writing ability
• Collaboration and stakeholder management
• Analytical and problem-solving skills
• Customer-focused approach
• Ability to work with complex information
• High levels of accuracy and attention to detail
• Strong planning and organisational skills

Essential Skills & Experience

• Strong IT skills, including Microsoft Office and Google Workspace
• Experience taking accurate meeting minutes
• Ability to work effectively with stakeholders at all levels
• Excellent organisational and administrative skills
• Reliable, conscientious, and detail-focused
• Strong problem-solving abilities
• Experience with: COSHH, CAFM systems, Compliance management

Desirable Skills & Experience

• Experience working within a facilities management or contract environment
• Experience working within schools or educational settings
• Experience working within a PFI environment
• Understanding of profit and loss reporting and finance systems
• Knowledge of general HR administration
• Experience undertaking wider management responsibilities

What We're Looking For

This role is ideal for a motivated facilities professional who thrives in a fast-paced environment, enjoys building strong client relationships, and is committed to delivering safe, compliant, and high-quality facilities services.