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- Tasks: Lead and transform a key contract in facilities management, enhancing service quality and client relationships.
- Company: Leading FM business focused on innovation and operational excellence.
- Benefits: Competitive salary, career growth, and the chance to make a real impact.
- Why this job: Be a hands-on leader driving change and improving client satisfaction in a dynamic environment.
- Qualifications: Proven leadership in FM, strong background in soft services, and excellent relationship-building skills.
- Other info: Join a fast-paced team with opportunities for personal and professional development.
The predicted salary is between 48000 - 72000 £ per year.
Job Description
As Key Account Director, you will take full ownership of a strategically important, single-site contract within a leading FM business. Historically soft services-led, the contract has expanded into a Total Facilities Management (TFM) model and now requires a hands-on, commercially aware leader to re-energise operations, improve service standards, and rebuild senior client relationships.
This is a high-impact leadership role with full accountability for delivery, client satisfaction, and contract growth. You’ll lead on-site operational teams and drive cultural change, uplift service quality, and work closely with the client to restore confidence and partnership alignment.
Key Responsibilities
Strategic and Commercial
- Lead the turnaround and transformation of a strategically critical site, aligning delivery with commercial and contractual objectives.
- Identify opportunities to improve profitability, service quality, and client perception through innovation and service refinement.
- Contribute to budget planning, cost management and growth strategies that enhance contract performance and stability.
- Support the business with reporting and insight that feeds into strategic planning and future contract negotiations.
Operational Delivery
- Oversee day-to-day TFM operations with a strong emphasis on soft services, particularly industrial cleaning and workplace support.
- Ensure compliance with service-level agreements (SLAs), health & safety regulations, and internal operational standards.
- Drive a culture of operational rigour and continuous improvement, ensuring high levels of responsiveness, quality and consistency.
- Actively address service gaps, underperformance or legacy challenges, creating a plan for rapid improvement.
People Leadership
- Lead and manage on-site FM teams including cleaning, technical, front-of-house, and subcontracted service providers.
- Set clear performance expectations, hold teams accountable, and develop talent within the contract.
- Champion employee engagement and ensure alignment with the client's workplace culture and expectations.
Client Engagement & Relationship Management
- Act as the day-to-day senior contact for the client, rebuilding trust, visibility, and credibility.
- Engage in regular, structured client meetings including reviews, reporting, and future planning.
- Develop a deep understanding of the client’s strategic priorities and position the contract to support their wider business goals.
- Be proactive in resolving issues and building partnerships that create long-term client value and contract retention.
Collaboration & Internal Influence
- Work closely with HR, Finance, Compliance and central operations to support robust contract delivery.
- Provide insights to senior leadership on risks, opportunities, and lessons learned to inform wider business practice.
- Support mobilisation of any new or changing services within the site as needed.
Candidate Profile
Experience Requirements
- Proven leadership experience in FM environments, with a strong track record in industrial cleaning service delivery.
- Strong background in soft services, with an understanding of TFM operations in a large, single-site setting.
- Demonstrated success in contract recovery, operational transformation, or performance improvement projects.
- Experience building relationships at senior client level, ideally within complex or demanding environments.
- Commercially aware with an understanding of how to drive margin, client satisfaction and service outcomes.
Soft Skills
- Strategic thinker with a hands-on, delivery-focused mindset.
- Independent, self-starting and confident managing challenging situations.
- Fast-paced and resilient, with the ability to lead through pressure and change.
- Strong interpersonal and communication skills, able to quickly build rapport and trust.
- Practical leader with high emotional intelligence and team engagement skills.
Key Account Director employer: MostonRECRUIT
Contact Detail:
MostonRECRUIT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Director
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can land you that Key Account Director role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their values, recent projects, and challenges they face in TFM. We want you to walk in feeling confident and ready to show how you can re-energise their operations!
✨Tip Number 3
Practice your pitch! You need to be able to articulate your experience in contract recovery and operational transformation clearly. We suggest doing mock interviews with friends or mentors to refine your delivery and boost your confidence.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We believe this small gesture can help keep you top of mind for the hiring team.
We think you need these skills to ace Key Account Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Key Account Director role. Highlight your leadership experience in FM environments and any successes in contract recovery or operational transformation. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've improved service quality and client relationships in the past. Let us know how you can re-energise operations!
Showcase Your Soft Skills: We’re looking for someone with strong interpersonal skills and emotional intelligence. In your application, mention instances where you've built rapport with clients or led teams through challenging situations. This will help us see your practical leadership style!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at MostonRECRUIT
✨Know Your Contract Inside Out
Before the interview, make sure you thoroughly understand the specifics of the contract you'll be managing. Familiarise yourself with its history, current challenges, and potential areas for improvement. This will show your prospective employer that you're not just interested in the role but are also ready to hit the ground running.
✨Demonstrate Your Leadership Style
As a Key Account Director, your leadership style is crucial. Be prepared to discuss your approach to leading teams, especially in high-pressure situations. Share examples of how you've successfully transformed operations or improved service quality in the past, highlighting your hands-on, delivery-focused mindset.
✨Build Rapport with the Interviewers
Since this role involves significant client engagement, showcasing your interpersonal skills during the interview is key. Engage with your interviewers, ask insightful questions about their expectations, and share your thoughts on building strong client relationships. This will help demonstrate your ability to rebuild trust and credibility.
✨Showcase Your Strategic Thinking
Be ready to discuss how you would align operational delivery with commercial objectives. Prepare to share your ideas on identifying opportunities for profitability and service quality improvements. This will illustrate your strategic thinking and your understanding of the broader business goals, which is essential for this role.