At a Glance
- Tasks: Lead performance management and data analysis for Facilities Management services.
- Company: Join a dynamic team focused on service excellence in Facilities Management.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and continuous improvement.
- Why this job: Make a real impact by driving performance improvements and enhancing client outcomes.
- Qualifications: Strong analytical skills and experience with data management in Facilities Management.
The predicted salary is between 45000 - 55000 £ per year.
We are seeking an experienced and analytical Performance & Data Lead to join our Contract Management Team. This is a pivotal role responsible for driving service excellence across both self-delivered and subcontracted Facilities Management (FM) services.
The successful candidate will lead performance management activities across the supply chain, ensuring contractual obligations, service levels, and operational performance targets are consistently achieved. Working closely with supplier relationship managers, operational teams, business intelligence functions, and client stakeholders, you will provide critical performance insight, governance, and reporting to support informed decision-making and continuous improvement.
You will also play a key role in supplier onboarding, mobilisation activities, CAFM system adoption, and the development of data-driven processes that enhance operational performance and client outcomes.
Key Responsibilities- Monitor and manage supplier performance against contractual KPIs, SLAs, and service standards.
- Analyse performance data to identify trends, risks, opportunities, and areas for improvement.
- Produce and present monthly performance reports, dashboards, and management information packs.
- Support governance meetings by presenting meaningful performance insights and recommendations.
- Investigate performance issues, identify root causes, and develop corrective action plans.
- Support Supplier Relationship Managers through performance governance and reporting.
- Lead supplier onboarding and mobilisation activities relating to reporting requirements, data governance, and information management processes.
- Act as the primary point of contact for performance management, reporting requests, system enhancements, and innovation initiatives.
- Build strong relationships with operational teams, suppliers, technology specialists, and client stakeholders.
- Support the development, optimisation, and adoption of CAFM and business management systems.
- Collaborate with technology, sustainability, data, and operational teams to improve reporting capability and business intelligence.
- Drive process improvements and change initiatives that enhance operational efficiency and effectiveness.
- Promote innovative and customer-focused service delivery approaches that improve the client and end-user experience.
You will be a highly motivated and detail-oriented professional with a passion for data, performance improvement, and operational excellence. You will have strong analytical capabilities and be comfortable communicating complex information to a wide range of stakeholders.
Essential Skills & Experience- Strong numerical, analytical, and statistical skills.
- Advanced data analysis and reporting experience.
- Excellent IT and data management capabilities.
- Experience working with CAFM and business management systems within a facilities management environment.
- Strong understanding of Total Facilities Management (TFM) service delivery.
- Excellent communication, presentation, and stakeholder engagement skills.
- Ability to influence and build effective relationships at all organisational levels.
- Proven ability to analyse complex information and translate it into actionable insights.
- Eligible to obtain Security Clearance (SC) level clearance.
Performance and Data Manager - Facilities Management in Ipswich employer: MostonRECRUIT
As a leading employer in the Facilities Management sector, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel. Our home-based role offers flexibility and the opportunity to drive meaningful change through data-driven insights, while our commitment to professional development ensures that you will have ample opportunities for growth and advancement. Join us to be part of a dynamic team dedicated to service excellence and continuous improvement, all from the comfort of your own home in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Performance and Data Manager - Facilities Management in Ipswich
✨Tip Number 1
Network like a pro! Reach out to people in the facilities management sector, especially those who work with data and performance. Attend industry events or webinars to make connections and learn about job openings that might not be advertised.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your analytical capabilities and past successes in performance management. This will give you an edge during interviews and help you demonstrate your value to potential employers.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your communication skills. Focus on how you can present complex data insights clearly and effectively, as this is crucial for the Performance & Data Manager role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a better chance of landing that interview. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Performance and Data Manager - Facilities Management in Ipswich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Performance & Data Lead. Highlight your experience in performance management and data analysis, and don’t forget to mention any relevant systems you've worked with, like CAFM.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about data and performance improvement. Share specific examples of how you've driven service excellence in previous roles.
Showcase Your Analytical Skills:Since this role is all about data, make sure to showcase your analytical capabilities. Include examples of how you've used data to identify trends or improve performance in your past experiences.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at MostonRECRUIT
✨Know Your Data Inside Out
As a Performance and Data Manager, you'll need to demonstrate your analytical skills. Brush up on key performance indicators (KPIs) and service level agreements (SLAs) relevant to facilities management. Be ready to discuss how you've used data to drive improvements in past roles.
✨Showcase Your Communication Skills
You'll be working with various stakeholders, so it's crucial to highlight your communication abilities. Prepare examples of how you've effectively presented complex data insights to different audiences. Practice explaining technical concepts in simple terms to show you can engage with non-technical stakeholders.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to investigate performance issues or implement corrective action plans. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Demonstrate Your Continuous Improvement Mindset
The role involves driving process improvements, so come prepared with examples of initiatives you've led or contributed to. Discuss how you've collaborated with teams to enhance operational efficiency and client outcomes, showcasing your proactive approach to continuous improvement.
