At a Glance
- Tasks: Lead performance management and data analysis for Facilities Management services.
- Company: Join a dynamic team focused on service excellence in Facilities Management.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and continuous improvement.
- Why this job: Make a real impact by driving performance improvements and enhancing client outcomes.
- Qualifications: Strong analytical skills and experience with data management in Facilities Management.
The predicted salary is between 45000 - 55000 £ per year.
We are seeking an experienced and analytical Performance & Data Lead to join our Contract Management Team. This is a pivotal role responsible for driving service excellence across both self-delivered and subcontracted Facilities Management (FM) services.
The successful candidate will lead performance management activities across the supply chain, ensuring contractual obligations, service levels, and operational performance targets are consistently achieved. Working closely with supplier relationship managers, operational teams, business intelligence functions, and client stakeholders, you will provide critical performance insight, governance, and reporting to support informed decision-making and continuous improvement.
You will also play a key role in supplier onboarding, mobilisation activities, CAFM system adoption, and the development of data-driven processes that enhance operational performance and client outcomes.
Key Responsibilities- Monitor and manage supplier performance against contractual KPIs, SLAs, and service standards.
- Analyse performance data to identify trends, risks, opportunities, and areas for improvement.
- Produce and present monthly performance reports, dashboards, and management information packs.
- Support governance meetings by presenting meaningful performance insights and recommendations.
- Investigate performance issues, identify root causes, and develop corrective action plans.
- Support Supplier Relationship Managers through performance governance and reporting.
- Lead supplier onboarding and mobilisation activities relating to reporting requirements, data governance, and information management processes.
- Act as the primary point of contact for performance management, reporting requests, system enhancements, and innovation initiatives.
- Build strong relationships with operational teams, suppliers, technology specialists, and client stakeholders.
- Support the development, optimisation, and adoption of CAFM and business management systems.
- Collaborate with technology, sustainability, data, and operational teams to improve reporting capability and business intelligence.
- Drive process improvements and change initiatives that enhance operational efficiency and effectiveness.
- Promote innovative and customer-focused service delivery approaches that improve the client and end-user experience.
You will be a highly motivated and detail-oriented professional with a passion for data, performance improvement, and operational excellence. You will have strong analytical capabilities and be comfortable communicating complex information to a wide range of stakeholders.
Essential Skills & Experience- Strong numerical, analytical, and statistical skills.
- Advanced data analysis and reporting experience.
- Excellent IT and data management capabilities.
- Experience working with CAFM and business management systems within a facilities management environment.
- Strong understanding of Total Facilities Management (TFM) service delivery.
- Excellent communication, presentation, and stakeholder engagement skills.
- Ability to influence and build effective relationships at all organisational levels.
- Proven ability to analyse complex information and translate it into actionable insights.
- Eligible to obtain Security Clearance (SC) level clearance.
Performance and Data Manager - Facilities Management in Chester employer: MostonRECRUIT
As a leading employer in the Facilities Management sector, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to excel. Our home-based role offers flexibility and the opportunity to drive meaningful change through data-driven insights, while our commitment to professional development ensures that you will have ample opportunities for growth and advancement. Join us to be part of a dynamic team dedicated to service excellence and continuous improvement, all from the comfort of your own home in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Performance and Data Manager - Facilities Management in Chester
✨Tip Number 1
Network like a pro! Reach out to people in the facilities management sector, especially those who work with data and performance. Attend industry events or webinars to make connections and learn about job openings that might not be advertised.
✨Tip Number 2
Show off your skills! Create a portfolio or a presentation that highlights your analytical capabilities and past successes in performance management. This can be a great conversation starter during interviews and will set you apart from other candidates.
✨Tip Number 3
Prepare for interviews by researching the company’s current performance metrics and challenges. Bring insights and suggestions on how you could help improve their operations. This shows initiative and that you’re genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! We often have exclusive listings and updates that you won’t find elsewhere. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Performance and Data Manager - Facilities Management in Chester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Performance & Data Lead. Highlight your experience with data analysis, performance management, and any relevant systems you've worked with. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about facilities management and how you can drive service excellence. We love seeing genuine enthusiasm for the role and our mission.
Showcase Your Analytical Skills:Since this role is all about data, make sure to include examples of how you've used your analytical skills in past roles. Whether it's improving performance metrics or developing reports, we want to know how you’ve made an impact!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at MostonRECRUIT
✨Know Your Data Inside Out
As a Performance and Data Manager, you'll need to demonstrate your analytical skills. Brush up on key performance indicators (KPIs) and service level agreements (SLAs) relevant to facilities management. Be ready to discuss how you've used data to drive improvements in past roles.
✨Showcase Your Communication Skills
You'll be working with various stakeholders, so it's crucial to highlight your communication abilities. Prepare examples of how you've effectively presented complex data insights to different audiences. This will show that you can translate numbers into actionable strategies.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've identified performance issues and implemented corrective actions. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Familiarise Yourself with CAFM Systems
Since you'll be involved with CAFM systems, make sure you understand their functionalities and benefits. If possible, mention any specific systems you've worked with and how you've contributed to their optimisation or adoption in previous roles.
