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For Companies At a Glance
- Tasks: Lead and enhance workplace experiences across multiple sites with a focus on hospitality.
- Company: Join a dynamic team dedicated to creating welcoming and professional environments.
- Benefits: Enjoy travel coverage and the chance to work in various vibrant locations.
- Why this job: Be part of a role that values customer experience and fosters strong relationships.
- Qualifications: Ideal candidates have a background in hospitality or concierge services.
- Other info: Flexibility is key, with occasional travel to different sites in your portfolio.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Job Description
As a strategic leader, you will guide and inspire workplace teams to implement initiatives that enhance the end-user experience while ensuring operational excellence. Serving as a key liaison between stakeholders, you will promote clear communication and collaboration, driving a consistent approach to delivering exceptional workplace services.
This is an exciting opportunity to shape and evolve dynamic workplace environments, champion innovation, and support continuous improvement, all while positively impacting client satisfaction and team performance.
Key Responsibilities
- Lead, motivate, and support workplace teams across the region to deliver high-quality services
- Foster a culture centered on collaboration, professionalism, and ongoing development
- Conduct performance evaluations and implement training and development programs
- Oversee the provision of all workplace services—reception, cleaning, maintenance, catering, and events—ensuring compliance with SLAs and KPIs
- Carry out regular site visits to assess service quality, address concerns, and engage with teams on the ground
- Manage escalations efficiently and implement effective resolutions to maintain seamless operations
- Collaborate closely with stakeholders to understand evolving needs and tailor services to enhance the overall workplace experience
Professional and Personal Competencies / Qualifications
- Significant experience in a senior workplace, facilities, or hospitality management role, ideally across multiple locations
- Demonstrated leadership capabilities and experience in building and managing high-performing teams
- Strong communication and interpersonal skills, with the ability to manage diverse stakeholders
- Proficient in workplace management systems and Microsoft Office applications
- Solid understanding of health and safety regulations and sustainability principles
- Experience in budget oversight and financial data analysis
Workplace Manager employer: Moston
Contact Detail:
Moston Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Manager
✨Tip Number 1
Make sure to highlight your experience in hospitality or concierge services during any discussions. This background is crucial for the role, so be ready to share specific examples of how you've enhanced customer experiences in previous positions.
✨Tip Number 2
Focus on your stakeholder management skills. Prepare to discuss how you've successfully built and maintained relationships with various stakeholders in past roles, as this will be key in ensuring the needs of location directors are met.
✨Tip Number 3
Demonstrate your understanding of workplace strategy and project management. Think of instances where you've identified opportunities for improvement or initiated projects that enhanced workplace operations, especially in high-profile settings.
✨Tip Number 4
Be prepared to discuss your experience with change management. Share examples of how you've effectively influenced behaviors and managed diverse teams through transitions, as this will show your capability to drive change across multiple sites.
We think you need these skills to ace Workplace Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Workplace Manager position. Understand the key responsibilities and required skills, especially the emphasis on hospitality and stakeholder engagement.
Tailor Your CV: Customize your CV to highlight relevant experience in operational leadership, customer service, and project management. Make sure to showcase any previous roles that involved managing relationships with stakeholders or enhancing workplace experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for creating welcoming environments and your ability to drive change. Use specific examples from your past experiences that demonstrate your skills in hospitality and stakeholder management.
Highlight Relevant Skills: In your application, emphasize your understanding of workplace strategies, compliance, and customer experience. Mention any familiarity with SFG20 or asset management, even if your background is not engineering-focused.
How to prepare for a job interview at Moston
✨Showcase Your Hospitality Background
Since the role emphasizes a hospitality or concierge background, be prepared to discuss your previous experiences in these areas. Highlight specific examples where you enhanced customer experience or managed front-of-house services.
✨Demonstrate Stakeholder Engagement Skills
The position requires strong relationships with location directors. Prepare to share instances where you've successfully built and maintained professional relationships, ensuring that stakeholders' needs were met.
✨Discuss Change Management Experience
As change management is crucial for this role, come ready to talk about your experiences in driving change within an organization. Provide examples of how you influenced behaviors and managed diverse teams during transitions.
✨Be Ready for Operational Leadership Questions
Expect questions related to operational leadership across multiple sites. Think of scenarios where you ensured smooth service delivery and how you handled challenges in managing workplace operations.
